6/17/09

Hello,

I would just like to say that my bad experience with Herb Chambers Honda of
Seekonk has completely changed to a GREAT one. Scott was more then helpful
in finding a resolution to this problem. He was very nice and understanding.
He helped in picking out another car that I truly feel I am going to be
thrilled with…and it’s a Honda! I couldn’t be more happy. I’d also like to
mention that I was unaware of how much of their time and effort has gone
into trying to resolve the problem with the title. I got a chance to speak
to Cliff and find out that I had misunderstood some of the stuff he had
said. I am so happy that I was able to sit down with Scott and review all
the options that were available to me. This has truly changed to a positive
experience and I will absolutely recommend Herb Chambers to friends and
family! Thank you very much!!!!

6/16/09

Hello,

I have had a horrible experience with Herb Chambers Honda of Seekonk. I bought a certified used ‘05 Toyota Corolla back in the beginning of May. I drove the car for a weekend and had to return it due to a problem with the title. I was told it was a small problem that would be resolved within 3 days. They set me up with a free rental and everything was fine. . . That is until I tried to call and find out what the issue was and no one seemed to know. I was getting different stories from people and no one would call me back. After about a week of this I complained to the sales manager and at that point I received a phone call from the saleman that I had bought the car from. His name is Cliff. He is by far, the most rude person I have ever had to deal with. I also speak to customers everyday at work and I would never talk to them the way he has talked to me. He has told me not to call him. This is MY CAR, that I spent a lot of money on! Herb Chambers had to pay my first car payment because it was due a week ago. I was told the title would be in on June 5th. That was almost 2 weeks ago and no one has given me any answers. Cliff says he’ll call me and he never does. I end up calling him. In my opinion, this is the worst customer service experience I have ever had! I am in the process of contacting the Better Business Bureau in regards to this matter. I would like the title, or a replacement car for the same price…or my money back!

Nicole