October 21, 2009

Dear Mr. Chambers,

I write this note to you to express my great appreciation of how I was
treated at your Toyota dealership in Auburn. To start with, I haven’t
written many notes, of this nature, along the way and I’ve never written to
a dealership.
My very positive impression, and subsequent great appreciation, starts with
salesperson Mr. Bryan Lavigne.
I found Mr. Lavigne to be professional, patient, honest and knowledgeable
salesperson who greatly listened to my every word and reacted in a manner
that truly reflected “the customer is #1″.
I could not be happier with him, your dealership in Auburn, the manager, Mr.
Chuck Wolfe and of course the price and truck I received.
I wanted you to know that each time I consider a new vehicle I will turn to
your dealership first. I will look to Mr. Lavigne first, of course, and feel
somewhat sorry for the person who interacts with me if it isn’t him…that
person has very big shoes to fill, in my opinion.
Please accept my thanks, and gratitude, and pass it to your employees as you
deem appropriate.
Also, please know that, from this point on, I will certainly talk your
Toyota dealership up in a very positive way to any/all I have the chance to
do so with.
Thank you very much, Mr. Chambers, and please thank Mr. Lavigne and Mr.
Wolfe for me as well. They made a great impression on me and made my truck
buying experience an example of how all interactions, between customers and
sales representatives, should be conducted.

Very well done!

Thank you.

Stephen