December 13, 2009

Dear Herb,

Just wanted you to know what an absolutely outstanding experience we had
buying our first BMW with Steve Shifman.   From our first meeting with Steve
he was knowledgeable about every detail of the operation of the car, he was
polite, efficient and made it the most enjoyable and fun experience buying a
car that I have ever had—–and I have bought quite a few cars in my life
as I will  be turning 59 this month!   I had been  a very happy Audi owner
in the past but Steve’s knowledge and willingness to go far beyond what
should be expected in buying a car  made my decision to buy from your
dealership a quick and  easy one.   In fact Audi just handed me my old
plates and told me to go turn them in at the registry!  I didn’t know how I
could fit that in as I am expecting a call to fly out to CO any day as my
daughter is expecting her second baby.  Anyway Steve kindly offered and took
care of not only getting those plates returned but the new ones ready and
waiting for us. 

It was such a fun experience—–I almost felt like a little kid at
Christmas time!   Anyway your dealership is beautiful and the extra touches
of Karma coffee and yummy pastries added to the best car shoppping
experience I can imagine.  I have already been spreading the word about how
wonderful BMW of Sudbury is and how people should ask for Steve.
Have a wonderful holiday season.
Wenda