11/7/08

Dear Mr. Chambers,
I would like to take this time to let you know about an exceptional employee you have.  I purchased a Mini Copper S in 2005 at your Boston location and have had it serviced there since. The person I have worked with anytime my car needed service was Mark Ravin.  I would like to let you know what an exceptional employee you have.  He has always been responsive to any concern I had with the service of my vehicle.  Everyone on your staff at the service department has been exceptional but Mark has always gone above and beyond.  I am soon moving to Washington DC and only hope to receive the level of customer service I have received from Mark and the staff down there.  I would like to thank you for hiring such great people and wanted to let you know that Mark Ravin is an asset to your organization.

Sincerely,
Michael