5/29/09

Dear Mr. Chambers,

Last month I bought a new Mercedes from Flagship Motorcars of Lynnfield. It was a terrific experience and I thought I would share my story with you.

I leased a E350 in 2006 from Flagship Motors and it was mostly a customer service disappointment ? a classic case of over-promising and under-delivering ? that I had no interest in continuing a relationship with the dealership. In fact, I had my car serviced at another Mercedes dealership for three years. Well, my lease was coming to an end this summer and I called the other dealership to discuss options with the car. They never returned the call. So I decided to give Flagship Motors another try. That is when I met Alan Stummer and Jamie Middleton. They were great and turned around the entire experience at the dealership. The customer service was EXCELLENT and the whole experience was so extremely hassle-free. It was the kind of service one expects buying a luxury vehicle and reflected very positively on the dealership and Mercedes Benz. Alan and Jamie really listened to my concerns/needs and found the vehicle that was right for me. They went the extra steps to locate the perfect car and then personally deliver it to my office in downtown Boston. It was such a pleasant, enjoyable experience and real stand-out to the customer service that one usually receives.

I am sure that you have many fabulous sales people working in your organization but Alan and Jamie are truly exceptional in their roles.

Sincerely,

Ruth