January 25, 2010

Dear Herb,

I want to tell you how much of a great experience I have had with Howie
Reske, Kathy Smith, and Jedo Gonclaves at Herb Chambers Infiniti of Boston.
I recently purchased a new Honda Civic Coupe and Howie, Kathy, and Jedo were
all integral in creating a positive experience for me. Unlike other
dealerships, I was thankfully not pressured; instead, because of the
comfortable atmosphere, I felt confident in the price we negotiated and the
financing package that Jedo helped me with. Kathy walked me through my
beautiful Honda and all its specifics. As always, she was such a delight to
talk to.

I want to applaud you for heaving such a great team at Herb Chambers
Infiniti of Boston. Due to the genuine customer service and no pressure
environment, Howie, Kathy, and Jedo helped make this purchase a memorable
and happy one. Also, your services department is a major plus to have.
Unfortuntaley, my font passenger tire was slashed in just the second week,
but your Services Department helped changed this sad event to again a
positive one. Having my car washed and vacuumed inside without any extra
charge was something that brought me great happiness, especially since I
didn’t expect it!

All in all, you have a great team at Herb Chambers Infiniti of Boston; and
from my personal experience, Howie, Kathy, and Jedo help make that team a
superior one!

Best,
Zelda =)