2/17/09

Dear Mr. Chambers:

 I am writing to express my appreciation for the outstanding service Phillip Potheau provided in trading in my 2006 Honda Accord and leasing a new Accord.  Phillip?s enthusiasm and extensive knowledge made for a very positive experience.  Moreover, the entire staff with whom I  had contact at Herb Chambers Westborough provided excellent service.

 Phillip and his sales manager bargained vigorously with me, as I had a very specific number in mind.   They, however, never resorted to the high pressure sales tactics that would have pushed me out the door.  Indeed, I chose not to do business with two other dealerships because their efforts rubbed me the wrong way.  Integrity more than anything else brought me back to your dealership.  You deserve and have earned my continued business.

 After a few days of driving my new Accord, I discovered I had misplaced a sleeve of CDs.  Searches of the house and car were fruitless, and I realized I had left them in the 2006 Accord.  Phillip, tracked down the car and retrieved the CDs for me.  Frankly, based on my experience with Phillip, I was not surprised.  He is truly an asset to your corporation.

 Best regards,

  Matt