Dear Herb,
  I was completely overwhelmed by the  positive experience that I had in buying a previously owned Pocsche Cayenne Turbo from your company. The ‘05 that caught my eye on-line was at your BMW Boston dealership due to its recent trade-in. I initially contacted Joe Santamaria from your Foriegn Motors West facility. (I had purchased a Mercedes Wagon from Joe in 1998 and I was delighted to learn that he was still with your company). Joe used your “Concierge” program and quickly got me in touch with Paul McDaniels at your Commonwealth Ave facility.

 I have to admit that I arrived with a chip on my shoulders – expecting a bad experience. When I met with Paul, he totally made me feel at ease and comfortable … as if we were old friends. Paul walked me over to Client Advisor Rob Gale who continued in the professional, upfront and friendly manner. After a brief test ride, (my decision), Rob introduced me to Catherine Rogers who made the transaction easy and hassle-free. While the paperwork was being drawn up, Rob made it a special point to introduce me to Frank Miscioscia, the Porsche Service Manager. Frank told me that he was very familiar with my car … that the prior owner took great care of the vehicle and that I got a great Porsche. Frank’s comments closed the deal. I knew I was getting a great car at a great price!

In the ensuing weeks since my purchase, I continue to get great service. I have received follow up calls from Rob telling me the spare key was in. ( I have even bumped into Rob in the street and he asks how the car is doing). When I went to pick the spare key, Paul McDaniels called over to me by my first name asking how the car was. Next, Frank Miscioscia told me that my oil was a bit down (a common occurence with the Cayenne Turbo) and that he would “top it off’ for me and even offered to get the car washed while I waited.

In conclusion, you have a great company with dedicated people who clearly know what they do …. and they do it in a friendly and pro-consumer manner.

I’m a very satisified customer.