10/22/08

Dear Mr. Chambers,

After just buying our first Toyota Sienna, we felt the need to write and comment on the tremendous experience we had at the Herb Chambers Toyota of Auburn. The person mostly responsible for our positive experience was Mr. Branko Kovacevic.

After visiting four other Toyota dealerships, we walked into the Herb Chambers of Auburn. We had taken the time to educate ourselves regarding prices and Sienna options and unlike at the other dealerships, where we were given the run around, Branko was straight forward and on the money when it came to being knowledgeable about what we wanted. Negotiating the price with him, including the trade in on our old Honda, was easy and uneventful. Branko explained the process via which our car would be obtained by Herb Chambers, and though it took 5-6 weeks (as he said it would), he stayed in touch with us the entire time, keeping us updated and well informed regarding the actual date we could pick up the vehicle. When we did arrive to get the Sienna, Branko went over everything in detail; he even took the time to set up the Bluetooth for our phone. He seemed as excited about the Sienna as we were!

Branko was always available to us for questions whether it be by phone or in person. Even if it was his day off, he would offer to come in for our convenience. When he didn’t know the answer to a question, he didn’t make one up–he told us he would find out and he did exactly that. He was a gentleman throughout the process–very professional and hard working.

We have bought and traded in a number of vehicles between the two of us, and have never had the kind of positive experience we had at Herb Chambers. We will be back to you when our next vehicle needs replacing and we will recommend your dealership to our friends and family, and Mr. Branko Kovacevic will be the reason for both!

Sincerely,

Jim and Lisa