Herb,

August 14, 2009

I have been watching your commercials and reading you adds in the newspaper
for years.  I figured you were just spinning the PR machine and that your
dealerships would be just like all the others when I went into the Infiniti
store in Westborough.  I was wrong.

I was very impressed by your 34,000 SF dealership that cost $10 million
dollars to build, but what impressed me most was the staff at the
dealership.  I have been working with Jim Walmsley, Jean Ouelutte (via
Internet) and I have been introduced to Paul Matineau.  They all are very
professional and show the right balance between attentiveness and allowing
customers the time they require to consider what vehicle matches their
individual needs.

I have not purchased an Infiniti at this point, but I am heading in that
direction.  Even if I end up not being able to come to terms on price of the
G37X I will still tell my friends and neighbors that, “Herb Chambers really
knows how to manage a car company and he has exceptional people on his
staff”.

I have visited six other dealerships in the Metro-west area to test drive
different car models and your dealership in Westborough is the “Gold
Standard” based upon my experience in the last month.

Congratulations on running a superior business model and doing the work to
set the high standards, train the staff and provide a customer forum to get
direct feedback from your customers.

Sincerely,

Brian