10/7/09

I recently wrote in regards to my dissatisfaction with my recent Land Rover purchase.  I would like to retract that feedback, and commend the efforts of Dave Melkonian and his team for going above and beyond to ensure my satisfaction.  They provided immediate, and outstanding customer service!  Thank you.

Kellie

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10/6/09

Worst experience I have ever had with a Herb Chambers dealership.

Purchased a Range Rover Autobiography last week registered to my business in NH.  After the first day I noticed there was no inspection sticker on the vehicle.  I opened the glove compartment to search for the registration only to find they had forgotten to give that to me.

I had to call and request the registration 2 times only to be told it had been overnighted to my business address the day before.  We are not fully relocated to that address, which I could have explained had they taken the time to call me.  When asked why they did not contact me when they realized they forgot to give me the registration, Oliver replied, “Good question.

Anyway the vehicle is registered.” 

It is not customary for Herb Chambers to expect their customers to be responsible for the inspection of their brand new vehicles.  My husband, Michael, and I have been purchasing BMW’s and Land Rovers from Herb Chambers for many years.  Given this level of service, we will be going elsewhere in the future.

Kellie