August 11, 2010

Dear Mr Chambers:

I work for a company that has given me a company car for the past thirteen
years, so I have not had to purchase a personal vehicle in all that time.
Recently I have found that I have a need to purchase a new truck. I’m
writing this letter to let you know that you absolutely have THE BEST
Executive General Manager for your dealerships.  If it weren’t for Dan
Bertolussi, I would have purchased my vehicle from Harr Toyota in Worcester.
Last week, I was pressured into signing a contract with Harr Toyota by the
end of the day.  They told me that they really needed me to close by the end
of the night because it was their end of the month and they needed me to
meet their quota. Although I was comfortable with the price that was
negotiated, I couldn’t help feeling like I got cheated out of money on my
trade-in.  I stayed up all night researching the trade-in value of my car
and realized from every site I looked at, that in-deed I did get cheated out
of the full value.

I work in sales for a pharmaceutical company as the Senior Executive Account
Manager for several New England states, and some of the major traits the
company looks for in hiring is a person who demonstrates certain core
values;  a few of these are transparency, integrity, and customer focus.
I’ve been through many negotiating classes and classes to help us recognize
personality traits; with that said, from the moment I met Dan, I felt like
he could be trusted.

I told him about my experience with Harr from the night before and how I
didn’t feel good about the sale.  I told him that I was willing to cancel
the order if he could make a better offer.  Dan was very honest with me and
looked in the book on my trade-in value, and immediately told me what I
already knew, which was that I could’ve got signifcantly more on my car.

I went back to Harr to let them know that I wasn’t happy with their sales
tactic, and that I prefer to deal with Herb Chambers.  Their reaction to my
decision was disgraceful.  First I was told that the deal had already gone
through and it was too late (which I knew it wasn’t).  Second, they
bad-mouthed Herb Chambers by stating that the business has really been
hurting there, because Harr has taken the market share lead and Herb
Chambers is desparate (they then agreed to match the price and take $500 of
more).  Thirdly, they refused to give me the car keys back from my trade-in
(they told me that the sales guy wasn’t in and took the keys home).  It got
heated and the manager ended up miraculously finding the keys.

With all this said, I think you have realized now that I will always be a
loyal Herb Chambers customer, and will never go back to Harr Toyota.  I only
purchased the Toyota Tacoma for one- two years because I’m doing new
construction on my house and needed a truck.  In a year or two, I will be
visiting Dan Bertolussi again for a luxury vehicle.  His honesty and
integrity is what will make me a loyal customer for life.  I have already
told numerous friends about my experience and strongly suggested that they
use Herb Chambers for future purchases.

If you would like any more information about my experience, please feel free
to contact me.

Sincerely,

Michelle