07/10/10

Dear Mr. Chambers,
I just want to send you a note to say how pleased I am with the way your staff handled my recent purchase of a used car from your dealership. Everyone I dealt with was professional and pleasant, and delivered on every commitment. I am happy with the car I purchased and very pleased with the way I was treated.

My special thanks are for Harold Cayouette at your used Cadillac dealership in Warwick. Harold did everything he could to make the car buying procedure hassle free for me. To use the overworked expression, he exceeded my expectations. I will recommend my friends see Harold when they are looking for a new car. I was also treated very well by Bill Shaw at your Lexus dealership in Sharon when I called for information. Bill explained your procedures for moving the car I was interested in from Sharon to Warwick. Also, Paul Nischo in Warwick helped everything go smoothly.

You understand the internet sales concept! Buyers like myself prefer to research cars on the internet, and finalize as much of the deal as possible on line before going into the dealership.  We specifically do not want to negotiate in the sales cubicle! Herb Chambers does an excellent job of showing your inventory on your web site. The many photos of the cars are good, and I particularly liked the Carfax reports. Thanks to you and your staff for helping me find and purchase the car I wanted.

Sincerely, Herbert