Herb Cares | The Official Herb Chambers Companies Customer Satisfaction Site

First Infiniti Purchase at Herb Chambers Infiniti of Boston, – Melanie – Brighton, MA

January 3, 2010

I have been a longstanding Honda and Acura loyal customer.  I
currently lease a BMW.  With my lease term coming to its end, I started test
driving several cars. I was ready to buy an Acura but after doing some
online research, decided to “try” the Infiniti despite the fact that I had
not loved the feel of the car 3 years ago. I specifically went into Infiniti
of Boston because I knew James Bulger from Honda.  As always, I found him to
be nothing short of professional, and fair to deal with.  I have to admit
that I was not impressed with my first test drive 3 days ago but because of
James’ professionalism and my loyalty to him, I really wanted to give him
the business.  I decided to return to try it one more chance yesterday.
James set me up with Jose Goncalves who was knowledgeable, fair, honest and
professional.  If it were not for the tremendous customer service that both
myself and my boyfriend experienced with James and Jose, I would not have
purchased what I hope to be my first in a long line of Infinitis.  I would
be remiss if I did not inform you of what a tremendous asset these 2
gentlemen are to your organization and I will most definitely spread the
word.

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