March 16, 2010

Dear Herb Chambers,
I took my Daughter to your Aurbrn dealership to purchase her first new car on Sunday. We dealt with Jimmy Eldean. I have purchased several Toyota vehicles from this dealership in the past, but not recently due to an un pleasent experience with one of the Finacial people several years ago. Sunday’s experience was fantastic. Jimmy Eldean was a fabulous Customer care person. He gave us a very good deal, we did not have to haggle for hours,he made the whole buying experience a pleasure.
This man should be a role model for all your employees.
Jimmy ran around in the driving rain, got soaked, just to make this deal happen.
Also I would like to note that your General Manager and the financial guy were courteous, professional and very helpful as well.
It appears to me that there have been some very positive changes since I last dealt wth Herb Chambers and I look forward to future business, Sincerely Paul