October 14, 2009

Dear Herb,

Just a quick note to say that I really enjoyed the buying experience at Herb
Chambers in Boston and specifically, Mr. Flavio Fonseca our sales person. he
was professional in every way and in one case, drove out to our home in
Westford to deliver some last minute documentation. We were surprise and
impressed at this level of service.

In a post sales situation, we were worried about some ticking noises coming
from our steering wheel Flavio took this information directly to service who
arranged for a quick visit and even quicker remedy to all of our concerns.

Please let Flavio know how much we appreciated his loyalty to the sale. Your
organization clearly gets the message on keeping their customers happy.

Best Regards,

Dan