6/7/09

Herb, I recently inquired, via internet, on prices for a Hyundai for my daughter. Almost instantaniously, I receive an e-mail and subsequently a call from Steve Stolberg of Herb Chambers of Auburn. After speaking with Steve I felt he was somebody that I could trust. As our conversation went on, I found that he use to work for my Uncle Steve, (who recently passed away) at Duddie Ford. I felt even more comfortable with speaking with him. Because I had always bought my cars from my uncle at Duddies and later at Imperial, I never had to wonder if I was being taken advantage of. I made appointment to come and LOOK at a Hyundai for my daughter. I arrived at your Aubun dealership TO LOOK and spoke to Steve who then put me in the guiding hands of Jason Harnois. Jason took my daughter and me out to the lot and showed us various vehicles. We then went for test rides. I was pleasantly pleased that Jason was very down to earth and did not hound us. We were there just TO LOOK and did not need anybody breathing down our neck while we talked. Needless to say, an hour later, we were speaking with Matthew Newhouse on our financing. Let me reitterate, I inquired via internet, spoke to Steve via telephone, came TO LOOK at your Auburn dealership, met with Steve and Jason to look at the POSSIBLITY of a purchase, and two hours later purchased a Hyunai Elantra. I just want you to know that because of the superior service and lack of hounding, I have have become a fan of the Herb Chambers organization. I am writing this because I know if somebody was dis-satisfied these people would be repremanded. It is time for people to comment of great service, and that it was I got at Herb Chambers of Auburn. These three people are an asset to your organization and should be commended. Now that my uncle is no longer there to help me when I need a new vehicle, I am glad to know that I can trust somebody else.

Respectfully,

Joe