11/6/08

Dear Mr. Chambers,

I have been a long time customer of your dealerships over the years and have always enjoyed my car buying experience.  I wanted to write to you and tell you how much of a great job that several of your employees at your BMW dealership in Boston did dealing with me over the purchase of my new BMW.  I dealt with Ken Ly, Abdou Merheb & Catherine Rogers  and I must tell you they were all absolutely outstanding!  This was by far the best experience I have ever had buying a car.  You have assembled a great team there and they really do put the customer first.  I felt as though I mattered and was treated in a manner that will not only make me return for future purchases.  I will also recommend to all my friends, family and everyone else looking to purchase a new car that they go see these three people to be treated the correct way.  The entire process went smoothly and much better than I anticipated.

I wanted to make sure that you were made aware of what a great job that they did.

Sincerely,
Don