July 22, 2010

To Whom it May Concern:

I have just arrived home after taking delivery on a Certified Pre-Owned 2007 BMW 335xi. There is no better way to say it, but I am all smiles. Of course, this is not just because of the car, but because of the exceptional service I received at your dealership these last two days.

The experience began speaking with both Brian and Evan in vehicle information who were extremely courteous, helpful, knowledgeable, and patient. Upon arriving at the dealership, Brian put me in touch with Peter Vargo. Peter went above and beyond to help answer all of my questions. He knew every in and out about the car I was test driving, was patient, and did not pressure me into the sale at all. After the test drive, we both sat down with Pre-Owned Manager, Chris Rich, who followed the trend of excellence. You could instantly tell that he was a BMW enthusiast and helped me make my decision that this was in fact the car for me.

All in all, these gentlemen exemplified the ideal sales experience and I can only hope that they receive accolades for their terrific work.

Please feel free to contact me if you have any questions.

Best Regards and Thank You Again!
Michael