October 21, 2008

Giovanni Tosti, General Sales Manager

Herb Chambers MINI of Boston

1168 Commonwealth Ave

Boston MA 02134

Giovanni,

Erin and I want to thank you and your team, especially Rich Tran and Aaron Walker, for the exceptional purchasing experience of our 2009 MINI Cooper S.

Every time we visited Herb Chambers MINI you made us feel comfortable and at ease. Each of you patiently answered all of our questions, worked with us to find the right MINI in the shortest time possible, and kept us informed of the status of our car throughout the purchasing process.

I was especially impressed that Rich spent an hour helping us get to know our new car, from helping us to understand all the features to setting our options in the onboard trip computer. He is clearly passionate about MINIs and appears to get great satisfaction from transferring that excitement to new owners.

By themselves MINI Coopers must be one of the easiest cars to sell. The performance, price, and especially the one-year leasing option fit our needs perfectly. That said, your team of professionals made it even easier. Thank you for all your help and hard work. You made the purchase of our MINI simple, painless, and even a little fun.

Best regards,

Alex & Erin