Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Tuesday, March 15, 2011

Hi Herb,
I wanted to share my recent experience @ your Danvers Cadillac
Dealership. Let me start by saying I am extremely happy about my recent
purchase of the 2011 Chevy Cruz.  From the moment I walked into the
dealership I was extremely impressed with the appearance of the showroom
and the immediate attention I received from the sales staff.  Sal Merullo
had worked with me in the past and as usual is very accomdating and a
pleasure to deal with.  He has an impeccable appearance and personality.
Always a pleasure to deal with him.  I also wanted to mention John Scola
who went above and beyond in making this transaction as easy as possible
for me.  His expertise and knowledge of the industry are also impeccable.
And of course Bobby Haddad sales associate quite a nice addition to the
team there. Very personable and knowledgeable and eager to help. As you
can see from my letter that my experience at this dealership was nothing
but OUTSTANDING and will refer anyone I know who is looking for a vehicle
to go there.  Also wanted to add you do a great job with your tv
commercials.

Thanks to Everyone
Susan

Sunday, March 13, 2011

I and my wife recently visited your dealership, located at 32
Brighton Ave., Boston Ma 02134, and leased a new Toyota Camry.

My salesman was Ryan McDonnell. I must tell you that he made us feel so
comfortable from beginning to end. He is very professional and has a vast
product knowledge. He answered all of our questions and then some. It was
a real pleasure to deal with him.

I, having been in retail for over 20 years, know how important customer
service is. I give this gentleman a rating of SUPERB.

Thank You!

Roland

Wednesday, March 09, 2011

We want to commend our salesman, William Krajewski, for leading us
through our purchase so competently. We would definitely recommend your
dealership and William, in particular, to others. William gets our highest
recommendation. He was competent, insightful, charming and thoughtful. He
went the extra mile in every way.
We were also grateful to the young man who oriented us to our car. I believe
that his name was Matt. He turned what could have been a boring presentation
into a helpful and fun orientation to the manuals.

Sandra and Norman

Sunday, March 06, 2011

I was simply out shopping for a possible purchase of my 5th Jeep Grand Cherokee. All of the first 4 previously purchased at another dealership from the same salesman. I meet Francesca Blansett who put me into the car of my dreams. She was friendly, professional, knowledgable and a wonderful sales person. I loved her immediately. She is a wonderful representative of the Herb Chambers family! I loved the Millbury dealership and also enjoyed working with Jeff and Steve as well. I think I have found a perfect fit for me and look forward to buying from Francesca again in the future! She is awesome! Thank you! Pam

Sunday, March 06, 2011 11

Just wanted you to know the people who work at Herb Chambers of Braintree are the best people to do business with.  There is’nt enough they can do for you.  My daughter and her husband bought 2 cars from them and said I should try going there first and I’m so glad I did.  They are a wounderful group of people.  Thank you so much for such a great experience.
Donna

Friday, March 04, 2011

Hi…my company purchased my vehicle at the Westborough dealership.
The purchase process was great, and I have had very good luck with the truck. I was given my first oil change,and it was done in a timly manor and my truck was washed and vacuumed which was outstanding.
My reason for writing is the experience I had a your body shop. My estimate was written by Marty Gelerman…he was very helpful,explained everything to me and had the truck looking like new right when he promised me! Marty was a pleasure to work with.
I was out of town on the day I was supposed to pick up the truck and I was not going to be back in time before you closed for the evening. Alicia (sorry I do not have her last name) made arrangements to take my payment information over the phone and left the key inside the truck for me so I could pick it up later in the evening.
I have heard your radio commercials about being a customer focused dealership…these two people are great ambassador’s for your company.

Thanks!!!

Thursday, March 03, 2011

Dear Mr. Chambers,

A couple of days ago, I purchased a new Audi A4 at your Burlington dealership. I must admit that I am not the one to enjoy the process of purchasing a car; however, your sales personnel has made the experience easy and enjoyable for me. Especially Adnan Sehovic, who displayed the highest level of professionalism and respect for a customer. I have not seen that in a long time. That was really impressive. Adnan recommended Tom Viner who helped me select the vehicle I was interested in. They both worked as a team and made the whole process go smoothly.

I am quiet happy with the purchase and will highly recommend your dealership to my colleagues, friends, and relatives.

Thank you,
Dean

Thursday, March 03, 2011

Dear Herb Chambers and Co.,

In all my years of owning BMW’s and Mercedes, I have never had more
professional, prompt and overall outstanding service anywhere on the East
Coast than the repairs and service I recently had at Flagship Motors.
Matt and Rob in Service, the team at 24-hour roadside assistance, and Al
in service were truly exceptional.  I shall be writing a personal letter
to Mercedes US, Canada and Germany.  Thank you for this terrific
experience during a stressful motoring moment.  All the very best, Max

Tuesday, March 01, 2011

Hi I just want to let you know that the Service Department at your
Dodge dealership in Millbury went above and beyond in resolving a truck
breakdown for me. I own a 2008 Dodge 5500 Ramp tow truck and no one wanted
to work on it anywhere in New England. Chrysler contacted your Service
Manager Charlie and he made it happen. Charlie kept me informed and made
sure that in the end I was happy and words can not express my Thanks to
him and his staff. This truck is how I make my living and even though it
was down for a few weeks due to a parts problem, once he had the parts it
was up and running in a matter of hours.
I just want to Thank You and your Staff for taking care of my truck and
rest assured I will let others with the same trucks know who took care of
me.

John

Tuesday, March 01, 2011

Hello Herb,

I am finally sitting down at my computer to write this note of
gratitude…

If you’ll remember, several months ago, I sent an email regarding my 2008
Honda Civic LX.  It was hit by a drunk driver, it’ll be two years ago this
weekend.  I had written to you and asked for advice on whether or not it
was possible to get out of the lease given the severity of the damage and
cost of the repairs (approx. costing $14k).  You had responded by leaving
a voicemail at my home.  Needless to say Herb, I was impressed that you
would personally take the time out of your schedule, to speak with me.

Since then, I had scheduled an appt. with your Comm. Ave. location to have
them check a few things.  My main concern since that accident has been
whether or not the unibody was damaged.  By visual inspection, all appears
to be okay, although the car was never put on a frame machine and measured
for frame damage.  Robert Hall and his tech went through the car, made
repairs and voila, several hours later (including a car wash!), I was
done.
The funny thing is, is that each time I’ve had my car in for service at
Boch (where I leased the vehicle), they have not once, made any repairs
nor adjustments knowing what had happened.

With that being said, I wanted to recognize the following individuals at
your location:

Robert Hall
Anne Perry
Jose Carrasquillo
Dana Dattilo
George Muriuki (now with BMW from what I understand)

>From the bottom of my heart, I would like to thank you and your Honda
family for taking such great care and concern to ensure the customer
“comes first”, especially their safety.  Thank you, thank you.

Finally, with that said, unless I hit the lottery…I’ll look forward to
doing business with you next year.

Sincerely,
Bobbi