Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

2/24/10

I bought/leased a 2010 Honda Pilot a few weeks ago from your Boston
dealership on Comm Ave.  I Talk with James Aiello on the phone a few times
about what I was looking for.  He told me to come in and that he would be
able to get me in the car I was looking at.  I got there and I met Keith
Banks and between James and Keith they made car buying the easiest I have
every had.  They made you feel very relaxed and there was no perssure to
buy.  I would go back to Herb Chamber and James/Keith and the whole staff at
Herb Chambers Honda Boston on my next car.  I have also told everyone I know
to go there for a car.

February 22, 2010

To FMW Service Department:

I cannot begin to explain the professionalism, care, and value that FMW has shown to me as a customer. And by all means, I am not an frequent MB buyer, I didn’t even buy my vehicle through Herb Chambers!  I will now though and here is why! 

I inherited a 2002 C230 Kompressor with extremely low miles along with some extremely expensive problems.  Both my father and myself have gotten our MB’s serviced here before and have had nothing short of a delightful experience.

Furthermore and specifically, Ken Black should be noted as a not-so-average service manager.  I have had MANY vehicles serviced at a number of different dealer owned service shops and no experience has come closely to FMW.  Ken has gone out of his way on MULTIPLE occassions to help me maintain my problematic vehicle.  He is driven to maintain customer satisfaction and from my research, many others share the same opionion.  FMW has a fair and honest service department that I would never hesitate to reccomend.

Sincerely,

Scott

Wellesley, MA

Please feel free to use this message in any advertising or internet posting, I approve it and stand by my word.  If you would this letter sent via US Mail please let me know to whomever and wherever you would like me to send and I will do so personally.

02/22/10

Dear President,

I wish to explain my supreme experience with your company in Warwick, Rhode
Island recently.

I have a 2007 Cadillac Escalade that experienced some problems with the tire
sensor, electrical, wheels, and others.  Your service department did know
that I purchased the vehicle from another dealer, however, I was treated as
one of the family by your representative Steve Fennesy.  He was
understanding, direct to the problem, and repairs were prompt and very
professional.  You have a thorough employment screening staff to employ
these professionals.  When I purchase a new car, I will go through Steve, he
must be involved. 

Thank you again for this experience.

Richard

2/15/10

We recently leased a car at Herb Chambers Toyota Boston and I
wanted to give a shout-out to our awesome sales guy, James Nixon.  He’s new
to the job but knows his stuff and is easy to talk to, low-pressure and
overall, very cool.  He made it easy to do business with Herb Chambers.

2/14/10

Hello.  My wife Jessica and I purchased a 2010 Honda CRV on January
17 from Herb Chambers Honda of Westborough.  We have only had the vehicle
for a few weeks, though we absolutely love it and look forward daily to
driving it.

   Of particular note, we both wanted to highlight the excellent
customer service that we received from JESSE SUMMERS, who is a member of
your HC of Westborough Sales team.  Jesse brought us into the world of Honda
ownership, provided us what we asked for on our visit and continues to
follow up and assure us that he will continue to be with us for any issues
or questions.  Jesse’s professionalism is beyond reproach and has left my
wife and I more than satisfied with our experience.  I would like to thank
Mr Summers in all his diligent efforts to assure our experience is positive
and look forward to continuing our relationship with him.

                           Many regards,

                           Jeff and Jessica

February 12, 2010

I recently bought my second car from one of your car dealerships
and I just wanted to drop a quick note to tell you that I had another
perfect experience. The first was an Infiniti in Brighton and now a Ford
Transit Connect in Braintree. Jeff Magnet, the sales rep was great. He could
actaually handle a difficult customer like me and still keep his good
nature. Amazing!
I am looking for more Transits for work and will also check out the new
Taurus for myself.
Thank you again.
Howard

February 12, 2010

I purchased a 2010 F-150 from the Braintree Dealership. Right from
my first involvement( and since )with the Sales and Service Depts has been
outstanding. Recently I had problems with my Sync System. The Service Dept.
spent the time and manhours in resolving the issue. I have come to really
appreciate Sync and missed it when it was not available. I want to praise
Service Tech Jim Richards for his diagnostic skills in solving the problem.
I have not experience, for some time, the caliber of customer sevice that
this dealership provides.  Sincerely, Don

February 12, 2010

Good morning Mr. Chambers, Recently shopping for a new vehicle, my
wife called and spoke with a salesman , Tom Viner. She was impressed with
his mannerism and professionalism. We drove to the dealership and found the
A6 in the color and options we were looking for. Our dealings extended to
Adnan Sehovic and with respect for our time, a deal was sealed in minutes.
Audi Burlington was the 3rd dealership we contacted. Besides Tom & Adnan,
other salespersons and your son came and talked with us and eveyone is just
very pleasant. Being our first purchase with a Herb chambers dealership, we
can’t stress enough, how pleasant the experience was. And…we got a great
deal too!  Thank you, Don and Gail

02/10/10

I had a tire bust on my RAV4. I called for an appointment and was
very pleased they fit me in so quickly to replace the tire (and an oil
change).  I had paid for tire coverage.  They did not see me as having the
tire coverage, so it took for me to dig out my paperwork when I leased the
RAV so I could show them that I did.  (I guess the tire coverage place
changed names or something).
I just wanted to say that despite this initial snag, everyone was very, VERY
helpful, from the finance manager (I belive it was Steve or Scott) on down.
But most helpful of all was Jessica Cantwel in service.  She went above and
beyond to make sure that I was taken care of, calling me several times and
letting me know how things were being done.  I have bought two corollas, two
rav4s, an echo and probably more that I cant remember from this particular
dealer, so i appreciate the extra effort.  Thank you.

February 08, 2010

We purchased a Smart for Two from Herb Chambers Toyota of Auburn
for our son.  We really needed the car to be prepped and ready for delivery
within a day and a half.  Jeff Moran and his entire staff played a part in
making this surprise for our son a reality.  Thank you to all of the Auburn
staff for a job really well done.