¬¬¬¬¬¬¬¬¬¬¬2/26/09

Just wanted to say thank you for helping to resolve this matter.  We received the check yesterday. 
It is good to know that there is a place a customer can go to with any concerns.

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2/19/09

My husband and I purchased a 2009 Lexus IS 250 on 12-29-08 and picked it up on Jan 10th.  We originally signed up for the tire warranty that was offered for 495.00.  Subsequently, I changed my mind about the tire warranty and called the finance person before I took delivery of the car and told him that.  When I picked up the car on Jan 10th I signed some paperwork and he told me that I would have the refund back within 7-10 days for the 495.00 (we had paid for everything by check).  Since then I have made 3 phone calls and my husband even visited the dealership in person on Feb 14 and was told someone would look into it.  No one has gotten back to us and there has been no check in the mail.  At one point Rob Morris said he would get the check out on 2-9 by fed express and we would have by 2-10.  I told him regular mail would be better for us figuring he could mail it 2-9, but still nothing.   Can someone please look into this for me and get back to me?   Quite frankly I didnt expect the lack of customer service from Herb Chambers Lexus that we have experienced.