Dear Mr. Chambers

I would like to express my sincere gratitude to Nicole in the corporate office for her professionalism, thoughtfulness and follow through in regards to my issue.

Nicole listened to the issue, told me what she was going to do and did it in the time frame she promised. I was truely impressed with her level of customer service.

Mr. Chambers you are very lucky to have Nicole working for your company. She demonstrates all the qualities an organization prides itself on. Thank you Nicole.

Thank you

Tony

---

I have an API service contract that is currently not being honored. I cannot get any confirmation from the dealership or the insurance company that covered the contract that it is in force. Can I please get confirmation in writing that either Herb Chambers or the Insurance company covering this contract will honor the original contract I purchased or substitute one of equal value.

I have attempted to resolve this with the dealership, Marathon insurance and the API bankruptcy contacts and have recieved no help and no confirmations. Please contact me as soon as possible to resolve this issue.

Thank you

Anthony & Colleen