Brookline
comments=This past Saturday, I brought my new Honda Pilot to your collision
center in Braintree to get an estimate for removal of a series of scratches
on the left side of the vehicle. When I arrived, Gene Kozash immediately
came out of his office and looked at my Pilot. After seeing the scratches,
Gene said that he thought that they probably could be “buffed out” and that
he thought that I should try that before spending a substantial amount of
money to have the rear passenger door repainted. At that point, Gene then
said that if I had a few minutes he’d have one of his people “buff out” the
scratches so I could see how it looked-at no cost. In about ten minutes my
Pilot was returned to me looking as good as the day I drove it off the
dealership lot. When I offered to make payment, Gene said that it was “no
big deal” and that there was no charge. I then tried to buy lunch for Gene
and the member of his staff who did the work on my car; but both politely
refused.

Needless to say, I was extremely pleased by the service I received and I
thought you should know what a great job Gene did. As a result of Gene’s
actions, I can assure you that I will think of Herb Chambers first for any
future service needs I might have as well as when I look to buy my next car.

Best regards,

David