Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

My wife & I had a wonderful experience buying a new KIA in Brulington.  Chris Behrendsen was particularly knowledgeable & helpful.  He worked with us to find exactly what we wanted and made sure we were comfortable and happy with all aspects of the car, service agreement, and purchase process.  Alma Nikolla was very kind and helpful as well.  She was very new at the time but eager to be helpful.  I am confident that she will grow into a valued employee.

Hi Mr. Chambers ~ I wanted to let you know what a wonderful team you have at Kia in Burlington.  Jim, Chris, and Billy were amazing!!  We spoke to Jim by phone after having a terrible experience at Quirk Kia and he was true to his word when we walked in the door!  Your staff is caring and above all fair which is what my husband and I were looking for.  We have never shopped at any Herb Chambers stores before but you can bet if we need another vehicle we will be back!!  Thanks to Jim for all of his hard word and dedication.
Cheryl & Gene

Thu, Mar 17, 2011

This is the most amazing experience I have ever had at a car
dealership. For eight months I have been looking to purchase a used car at
my price range (from 5000 – 10000) and in the model I wanted (Honda Civic
between 2002-2010). I’ve been constantly disappointed by hack dealers who
constantly told me my price range was unrealistic, and that the car I wanted
to get wouldn’t be available through a dealership. That changed when I met
Mehdi Barkouchi at Herb Chambers in Seekonk. He was the first person to tell
me, “I don’t think we have a car in that price range, but let’s go look for
you.”

I found the exact car I wanted almost by accident, a 2005 Honda Civic Hybrid
with 70K miles for the price I wanted, 9970 (195 a month). He was the first
dealer who told me I could drive it to my mechanic (with him in the car of
course) and he did everything to make my mom feel at ease. His easy manner
and honesty changed my opinion from no, I won’t buy the first car I see
today, to “Yes, I think I finally have the fit that makes me happy.”

He was calm and patient (I got a really bad call about a friend who was in a
car accident as I was at the dealership) and didn’t push me to move faster
to complete the sale. I left satisfied with the car I wanted. When I needed
to pick up, the coordinator Matt was very friendly and adjusted his schedule
to accommodate me coming in early. He then reinforced my decision to buy by
taking the time to tell me the right oil for the car and what made it
special.

A week later my O2 censor blew, and I was pretty pissed off. All that good
karma suddenly stopped by a massive bill to a car I just bought? Well
thankfully Scott Brittles kept the feel good train moving forward. He talked
with the mechanic Tim (who was extremely helpful in explaining the situation
to me and patient as well in helping to go over what the repairs entailed)
and got the bill adjusted as under warranty (the part apparently is 10
years, 50000), removing the deductible and keeping me from paying
unnecessarily.

In a week time you guys have gotten a customer for life. My sister is in the
process of replacing her Jetta, and you better believe she has Medhi’s card
and the full story of my experience here. My brother’s 97 Accord hit 250,000
miles a week ago, and you better believe he is getting the same.

Your crew here is fantastic, I have been working retail for 5 years and am
stunned by how positive, helpful and happy everyone who works here seems to
be. You have my sincere thanks for everything you guys and girls have done
for us customers, I only hope I can return the favor in a few years when
it’s time for me to get my next car.

Friday, March 04, 2011

Hi…my company purchased my vehicle at the Westborough dealership.
The purchase process was great, and I have had very good luck with the truck. I was given my first oil change,and it was done in a timly manor and my truck was washed and vacuumed which was outstanding.
My reason for writing is the experience I had a your body shop. My estimate was written by Marty Gelerman…he was very helpful,explained everything to me and had the truck looking like new right when he promised me! Marty was a pleasure to work with.
I was out of town on the day I was supposed to pick up the truck and I was not going to be back in time before you closed for the evening. Alicia (sorry I do not have her last name) made arrangements to take my payment information over the phone and left the key inside the truck for me so I could pick it up later in the evening.
I have heard your radio commercials about being a customer focused dealership…these two people are great ambassador’s for your company.

Thanks!!!

Tuesday, March 01, 2011

Hi I just want to let you know that the Service Department at your
Dodge dealership in Millbury went above and beyond in resolving a truck
breakdown for me. I own a 2008 Dodge 5500 Ramp tow truck and no one wanted
to work on it anywhere in New England. Chrysler contacted your Service
Manager Charlie and he made it happen. Charlie kept me informed and made
sure that in the end I was happy and words can not express my Thanks to
him and his staff. This truck is how I make my living and even though it
was down for a few weeks due to a parts problem, once he had the parts it
was up and running in a matter of hours.
I just want to Thank You and your Staff for taking care of my truck and
rest assured I will let others with the same trucks know who took care of
me.

John

Tuesday, March 01, 2011

Hello Herb,

I am finally sitting down at my computer to write this note of
gratitude…

If you’ll remember, several months ago, I sent an email regarding my 2008
Honda Civic LX.  It was hit by a drunk driver, it’ll be two years ago this
weekend.  I had written to you and asked for advice on whether or not it
was possible to get out of the lease given the severity of the damage and
cost of the repairs (approx. costing $14k).  You had responded by leaving
a voicemail at my home.  Needless to say Herb, I was impressed that you
would personally take the time out of your schedule, to speak with me.

Since then, I had scheduled an appt. with your Comm. Ave. location to have
them check a few things.  My main concern since that accident has been
whether or not the unibody was damaged.  By visual inspection, all appears
to be okay, although the car was never put on a frame machine and measured
for frame damage.  Robert Hall and his tech went through the car, made
repairs and voila, several hours later (including a car wash!), I was
done.
The funny thing is, is that each time I’ve had my car in for service at
Boch (where I leased the vehicle), they have not once, made any repairs
nor adjustments knowing what had happened.

With that being said, I wanted to recognize the following individuals at
your location:

Robert Hall
Anne Perry
Jose Carrasquillo
Dana Dattilo
George Muriuki (now with BMW from what I understand)

>From the bottom of my heart, I would like to thank you and your Honda
family for taking such great care and concern to ensure the customer
“comes first”, especially their safety.  Thank you, thank you.

Finally, with that said, unless I hit the lottery…I’ll look forward to
doing business with you next year.

Sincerely,
Bobbi

Wednesday, February 23, 2011

Mr. Chambers, I wanted to take the time to say thank you to you
and to the Service Department at your Sudbury Land Rover Dealership.  I
purchased a Range Rover and brought it into your dealership for service
and after $10,000 in repairs it is running fantastic.  I know what you’re
thinking– why would I be thanking you for doing $10K in repairs.  Well,
as painful as it has been and certainly unbudgeted for, your team did all
they could to keep the costs reasonable and took care of me and my family
by keeping me informed and doing quality work.  This has to be a true
testament to their professionalism and my confidence in them.  When I
spoke with Cory McClanahan, the service manager there, my comment to him
was that my only leverage through this process was my trust in him.  He
never let me down.
My truck is running well and my family has a safe vehicle to get through
the rest of the winter.  Cory and his team are a credit to the automobile
service field and to your organization.  I would not hesitate to do
business with him or to refer friends to you for future car purchases or
repairs.

VR  JB

James

Wednesday, February 23, 2011

Mr. Chambers, I wanted to take the time to say thank you to you and to the Service Department at your Sudbury Land Rover Dealership.  I purchased a Range Rover and brought it into your dealership for service and after $10,000 in repairs it is running fantastic.  I know what you’re
thinking– why would I be thanking you for doing $10K in repairs.  Well, as painful as it has been and certainly unbudgeted for, your team did all they could to keep the costs reasonable and took care of me and my family by keeping me informed and doing quality work.  This has to be a true testament to their professionalism and my confidence in them.  When I spoke with Cory McClanahan, the service manager there, my comment to him was that my only leverage through this process was my trust in him.  He never let me down.
My truck is running well and my family has a safe vehicle to get through the rest of the winter.  Cory and his team are a credit to the automobile service field and to your organization.  I would not hesitate to do business with him or to refer friends to you for future car purchases or repairs.

Wednesday, February 23, 2011

Just want to tell you that your team in Sudbury is world class.
From the appointment process on the phone to the meet and greet in the Service bay, to the young man who walked me through my service needs, all the way down to the people at Enterprise!  it is a pleasure to bring my car, that I love, into your dealership.

Friday, February 18, 2011

I just want to compliment your service department in Westborough (Honda).  I have been a customer for several years and have always been treated very well.  Most of the service department knows me after the incident 2 years ago when my car (Civic hybrid) had extensive water damage after a poorly done repair elsewhere.  I recently brought my new car in due to warning lights on–turns out a squirrel was nesting in the engine (I have the WORST luck!!).  My service advisor Scott was very caring, even called me at home to make sure I was ok because when I left the showroom I was pretty upset.  Rich was amazing as always.  The shuttle driver Jeff suggested I call my insurance company to see if the damage would be covered (it was), and I am so thankful for that–I was so worried about a huge bill and his suggestion saved me days of worry.  But of course, it’s never as bad you think, and the repairs were even less than my deductible (and I know they were done right). Scott was off for two days, and Rick took over my case for those days, and he always knew what was going on and was A+!  As always, 5 stars, just thought you should know!