Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

August 20, 2010

Hi Herb,
 I just wanted to commend you on the fantastic staff at your Lexus dealer in
Sharon,ma.Every time I bring my Lexus up there, The gentlemen who greet us
are so polite and helpful. In particular,a young man named Mark, always is
ready to say hello and provide the right person to help us. Even if he’s not
taking care of us,he checks to make sure we’re getting great
service.Congratulations Herb, you run a top – notch business.
Sincerely,
Marsha

August 19, 2010

To Whom It May Concern:

I would like to thank your General Manager Tom Van Fechtmann for helping me
locate my house keys I left in one of your vehicles in error.  He was very
friendly & knowledgeable.  He also listened to me about the service I
received at Herb Chamber.
I enjoyed talking with him.

Sincerely,
Wendell

8/17/10

HI MR CHAMBERS,
 I RECENTLY PURCHASED MY FOURTH HONDA FROM YOUR DEALERSHIP IN SEEKONK MA.I HAVE TO SAY THAT THIS LOCATION HAS CONSISTANTLY PROVIDED SUPERIOR CUSTOMER SERVICE AT ALL LEVELS.  I’VE NEVER SEEN A MORE PROFESSIONALLY RUN OPERATION.
YOU HAVE PEOPLE LIKE RAYMOND GAGLIARDI, THE BUSINESS DEVELOPMENT MANAGER ,WHO HAS ALWAYS GONE WAY ABOVE AND BEYOND TO MAKE SURE THAT I WAS COMPLETELY SATISFIED WITH ALL FOUR CARS I HAVE PURCHASED.OR THE SERVICE MANAGER PETER SLOTA AND HIS STAFF INCLUDING TIM,SANDY AND VICTOR  WHO GO OUT OF THEIR WAY TO HELP OR THE BUSINESS MANAGERS PAUL ZITO AND BILL WHO TAKE A PERSONAL INTEREST IN EVERY CUSTOMER.
I HONESTLY CAN’T THANK THEM ENOUGH FOR THE PERSONALIZED ATTENTION AND 5 STAR CUSTOMER SERVICE I HAVE RECEIVED OVER THE YEARS.IT IS TRULY THE REASON WHY I HAVE REFERRED SO MANY FRIENDS AND FAMILY THERE .
 IN ANY EVENT, THANK YOU AND YOUR STAFF FOR THE TREMENDOUS JOB YOU ALL HAVE DONE.I REALLY DO APPRECIATE IT!!
SINCERELY,

WILL

August 16, 2010

I wrote a few months ago expressing concern the finance manager was
not getting back to me regarding the GPR refund owed to me by API that they
were not honoring.

I wanted to let you know Paul Zephyr got back to me and gave me the
information I needed to obtain the refund, which I received last month.  I
would like to express my appreciation for the assistance in this matter.

Dan

August 16, 2010

Dear Herb,

I purchased my vehicle from your Lexus dealership back in June of 2007 right before the dealer moved to its current larger location and I have been working primarily with Scott from your service department.  I just want to express that he’s exceeded all my expectations of a service representative.  I have a Toyota and a Volvo at home and I take them to their respective dealers for any service work and out of all the representatives I’ve worked with, Scott has stood out amongst all of them.

On every occasion that I had any problems with my vehicle, whether it be mechanical, electrical or even just a simple recall, he’s assisted me with professionalism and genuine care.  He informs me of the entire process (prior to the work), keeps me informed through the process and performed all the services without any problems even when it came to something as simple as helping out when my vehicle was frozen in snow from a snowstorm.

He is the only reason why I return and will continue to return to this dealer for my future needs.  In fact, I intend to purchase the third generation IS when release simply because of Scott.  I have not yet had a single bad experience with Scott and I know I never will.  I have worked with several service representatives at your dealership as well including Jessica whom Scott took over for.  He even made that transition smooth which usually is not the case.  I want to thank Scott and if there was any person I’d recommend for a promotion, he would be at the top of my list (and honestly the only one of my list).

I have also called into Lexus directly and left them the same positive feedback on Scott.  He upholds the Lexus brand and its world-class customer service.

8/16/10

I just wanted to take a moment to let your company know how Great
of an employee you have. Mark Cunningham has been the best salesman that
both my wife and I have ever encountered. not only did he help us get past
the horrible experiences we has with the 4 previous dealers, he made
purchasing our 2010 Dodge Caliber sxt so fun and easy. the real reason I
write this is not for his impeccable sales and customer service skills,
which he has, but also for the follow up. we had a few issues after the
purchase (sunroof leak, annoying check engine light, car accident) every
time we had to come to the dealership for service or anything he always
remembered us, went out of his way to make sure everyone else did their best
to fix my issue and as fast as possible, and when there was not an easy fix
he would take the time to explain to us the real problem in a way that was
not confusing or sounded like we were getting the runaround. I am very happy
to have purchased my new car, but most happiest that I had the chance to
meet you employee, in the Danvers, MA location. I guarantee I will purchase
my next vehicle from him, where ever he is selling cars! Thank you Mark

August 6, 2010

Dear Herb,
I wanted to let you know of a fantastic experience I had yesterday at the Service Dept. of the Hyundai dealership in Auburn. 

I was finishing up my Meals on Wheels route, right in Auburn, when all of a sudden, my fairly new Santa Fe literally stopped working.  I work for Evercare Hospice and had to get to a patient’s house immediately and was desperate to get there as fast as I could.  I was able to restart the vehicle and barely get it into the dealership.  Within 5 minutes of hearing my concerns (more about my patient than the car), I was out the door with a loaner. 

Within a few hours, the car was fixed, ready to go, and all covered under warranty.  Kudos to Bob Pascarelli and his team!  I did bring them a thank you attached to some donuts, but wanted to publicly tell Herb and all that read this….THANK YOU!

Sincerely,
Melissa

July 23, 2010

Hi Herb, I just wanted to let you know what a great experience I
had at your dealership at 90 Andover St. Danvers, MA – I had the pleasure of
dealing with your employee Walter Pollack, talk about great customer
service! He was very friendly and professional and put me right at ease. He
went above and beyond to finding the problem we were having with our 2006
Buick Rainier.  I will be telling everyone I know that if they are having
car problems to go and see Walter!
Thank you again!
Noreen

July 25, 2010

I was unable to be reached by phone since my last visit there. However I want to say that I am completely satisfied in all areas of the survey.They did a great job,Jon the person in service,great job.

James

July 22, 2010

On July 12th, I had a major problem with my 1 year old Honda Accord
that I purchased at your Westboro location.  To make a long story short, a
new engine was installed.

The reason for my email is to say what a great job your service advisor,
Allon Swift did in keeping me informed.  He called me atleast twice a day
with updates and when I ask him to call at a certain time he called.  Allon
customer service was great even though my situation with the car was bad.

Once again, thanks to Allon for doing a wonderful job.

Rich