Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Mar 9, 2010

Hello Mr. herb Chambers

My name is Gabriella and I was a first time buyer with fairly limited
credit and and not a lot of money to work with. I walked into the Herb
Chambers Ford dealership and was greeted by a very friendly sales associate
(Jim Dee) that even though he was limping on one knee, got up and sat down
more than 20 times trying to find me the perfect car for my budget without
holding out on quality. The thing that caught my attention was that he was
very honest and didn’t try to just sell me a car, he wanted me to feel
comfortable and that made the sale with me. Once the car was picked, the
financing was becoming a problem but instead of going the easy route and not
deal with the hassle, Miguel Silva (finance manager) stuck by me and talked
to more than 20 banks to see which one could take a chance with me. After
several days, Miguel got a bank to finance my car.

That weekend Jim picked me up (I live in Lawrence MA) I signed all the
paperwork and left the dealership in a great car and got a great deal at
that. I thank the staff of Herb Chambers Ford in Braintree and especially to
Miguel and Jim for making what could have been a traumatic and very
stressful experience into something that was completely the opposite.

I look forward to doing business with them again in the future and would
DEFINITELY would recommend this dealership to anyone.

Mr Herb Chambers you have a great staff working for you!!!

Thank you

Sincerely

Gabriella

March 08,2010

We write to tell you that we purchased a 2010 SRX in January, 2010.
Unfortunately, we had a few problems that left us totally dissatisfied and
regretting our purchase.  However, your staff, Mark Goldstein, John Brodeur,
George Rigo, and George Belovich all worked very hard to resolve our
problems.
Their efforts as a team went above and beyond and completely turned our
attitude around.  We are 110% satisfied customers! This was not an easy task
for them to fulfilled but they did it along with the entire staff at the
Cadillac – Warwick dealership.  Thank you!  Neal & Donna

March 5, 2010

While I had a moment I wanted to take the time to point out the
superb service I received recently at Audi of Burlington. My sales associate
was Mr. Wayne Altavilla and his time and consideration made buying an Audi
one of the easiest choices I have made. I can honestly say this is the very
first time I have actually enjoyed buying an automobile. Mr. Altavilla was
down to earth, and a straight shooter. He took the time to compare several
cars  I was considering (A4 or 328xi) and we test drove both. At the end of
the day the accommodations provided by Mr. Altavilla and his consideration
for my needs as a customer made the decision for me. I bought the A4, having
had no intent on doing so when I arrived. Mr. Altavilla is a young guy, but
given he’s around my age it made the experience that much better because we
could directly relate. I sincerely appreciate his time. From purchase to
delivery Mr. Altavilla kept me up to speed on where everything was in the
process and did anything he could to ensure I was satisfied.
I received my car Weds 3 Mar and I have no regrets. I have spoken to
numerous friends and every time I tell them “if you?re going to go look, go
to the Audi dealership and ask for Wayne, you won’t regret it”.
I hope you all pass along my sincere appreciation for the courtesy and
professionalism of Mr. Altavilla.

March 4, 2010

I had such a great experience at this dealership this past week.
Once I arrive at the dealership,I told my salesperson Maged Aboudib what I
was looking for, what I didnt want and what I was looking for my payments to
be.  He went and found a car on the lot that fit my criteria.  During our
test drive, he was very informative both about my specific car as well as
Honda in general.  He was able to answer all of my questions in regards to
the Certified warranty and made it very easy to understand.  Maged was in no
way pushy with the sale as he allowed me to sit in the car and take things
slowly once we arrived back at the dealership.  Once the sale was complete,
I had to wait a few days for the car.  Maged called me with updates on the
car and kept me updated with what was happening with the car.  Maged made
his best efforts for me to get the car on Wednesday.  He was able to get the
inspection, registration, interior and exterior fixed even with the small
obstacle we ran into…and we still met the goal for Wednesday pickup.  He
went above and beyond what was necessary.  I appreciate his help and would
offer this dealership to friends and family in a heartbeat.  Thank you Maged
and Herb Chambers Seekonk for making my experience as pleasant as it was.
Thanks again!

March 3, 2010

Hello Mr. Chambers,

I wanted to follow-up to let you know your staff at both BMW -Boston and
Chrysler-Milbury have successfully satisfied the buying experience I
expected.  The hard work of your staff (Melissa, Mohamed, Anthony (Boston)
and Jeff Alberts(Milbury) have proved to me that customer service still
exist within the New England area. The immediate response from  your team
has salvaged the impression I had of Herb Chambers.  

I look forward to future business with Herb Chambers thanks to the
individual listed above.

Thank you,

Chris

3/2/10

i recently purchased a 2009 elantra touring wagon at your
dealership in auburn ma. all your sales people were great! i received what i
think was a great price.
this is the 5th hyundia i have owned. it is the first from your dealership.
i
could never get a deal there before. i would not hesitate to return there
for
my 6th hyundia.
on another matter, i brought my other hyundia in for an overheating problem.
your service department was top notch. they fixed the problem that another
service place could not.
i am happy to report that the car is running like a top. i can’t say enought
about your service department. they were to notch.
in closing thanks for a positive experience.

2/24/10

I bought/leased a 2010 Honda Pilot a few weeks ago from your Boston
dealership on Comm Ave.  I Talk with James Aiello on the phone a few times
about what I was looking for.  He told me to come in and that he would be
able to get me in the car I was looking at.  I got there and I met Keith
Banks and between James and Keith they made car buying the easiest I have
every had.  They made you feel very relaxed and there was no perssure to
buy.  I would go back to Herb Chamber and James/Keith and the whole staff at
Herb Chambers Honda Boston on my next car.  I have also told everyone I know
to go there for a car.

2/15/10

We recently leased a car at Herb Chambers Toyota Boston and I
wanted to give a shout-out to our awesome sales guy, James Nixon.  He’s new
to the job but knows his stuff and is easy to talk to, low-pressure and
overall, very cool.  He made it easy to do business with Herb Chambers.

2/14/10

Hello.  My wife Jessica and I purchased a 2010 Honda CRV on January
17 from Herb Chambers Honda of Westborough.  We have only had the vehicle
for a few weeks, though we absolutely love it and look forward daily to
driving it.

   Of particular note, we both wanted to highlight the excellent
customer service that we received from JESSE SUMMERS, who is a member of
your HC of Westborough Sales team.  Jesse brought us into the world of Honda
ownership, provided us what we asked for on our visit and continues to
follow up and assure us that he will continue to be with us for any issues
or questions.  Jesse’s professionalism is beyond reproach and has left my
wife and I more than satisfied with our experience.  I would like to thank
Mr Summers in all his diligent efforts to assure our experience is positive
and look forward to continuing our relationship with him.

                           Many regards,

                           Jeff and Jessica

February 12, 2010

I purchased a 2010 F-150 from the Braintree Dealership. Right from
my first involvement( and since )with the Sales and Service Depts has been
outstanding. Recently I had problems with my Sync System. The Service Dept.
spent the time and manhours in resolving the issue. I have come to really
appreciate Sync and missed it when it was not available. I want to praise
Service Tech Jim Richards for his diagnostic skills in solving the problem.
I have not experience, for some time, the caliber of customer sevice that
this dealership provides.  Sincerely, Don