Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

8/30/10

We would like to thank the staff at BMW for a wonderful experience
in the purchase of our  new vehicle.  A special thank you to Jim Affannato,
Mike Sarone & Chris Rich for making sure all our needs were meet.  We love
our  new vehicle and will recommend your dealership to our family & friends.
Thanks again!

Rob & Deb

August 19, 2010

Dear Herb,
My wife, Anita, and I recently purchased an FX35 (2010) after twenty-five
years of owning Mercedes sedans. It was an important and challenging change
for us, but we feel completely comfortable and happy with our decision,
thanks to the wonderful experience we had with both our sales consultant,
Jose Goncalves and the general manager, James Bulger. Jose was informative,
courteous and patient in his relations with us and we were impressed with
his highly professional manner throughout. The ambiance was friendly and
unrushed and James’ presence as manager was helpful, civil and  reassuring.
Together they inspired trust in your company and we look forward to a
pleasant and mutually beneficial relationship in the years to come.

August 19, 2010

To Whom It May Concern:
My wife & I are & were extremely pleased with your salesman Andrew Bellamy.
He listened to what I/we exactly wanted in a car without trying to sell us
any type of extras.  There was no pressure from him of any kind.

I had gone to three of your competitors before I/we came to Herb Chambers &
Mr. Bellamy outshined them by a mile.

I can?t say enough about how pleased we are with Mr. Bellamy & we will
recommend him to anybody we know who is looking for a car.

Sincerely,
Wendell

August 16, 2010

Dear Herb,

I purchased my vehicle from your Lexus dealership back in June of 2007 right before the dealer moved to its current larger location and I have been working primarily with Scott from your service department.  I just want to express that he’s exceeded all my expectations of a service representative.  I have a Toyota and a Volvo at home and I take them to their respective dealers for any service work and out of all the representatives I’ve worked with, Scott has stood out amongst all of them.

On every occasion that I had any problems with my vehicle, whether it be mechanical, electrical or even just a simple recall, he’s assisted me with professionalism and genuine care.  He informs me of the entire process (prior to the work), keeps me informed through the process and performed all the services without any problems even when it came to something as simple as helping out when my vehicle was frozen in snow from a snowstorm.

He is the only reason why I return and will continue to return to this dealer for my future needs.  In fact, I intend to purchase the third generation IS when release simply because of Scott.  I have not yet had a single bad experience with Scott and I know I never will.  I have worked with several service representatives at your dealership as well including Jessica whom Scott took over for.  He even made that transition smooth which usually is not the case.  I want to thank Scott and if there was any person I’d recommend for a promotion, he would be at the top of my list (and honestly the only one of my list).

I have also called into Lexus directly and left them the same positive feedback on Scott.  He upholds the Lexus brand and its world-class customer service.

8/16/10

I just wanted to take a moment to let your company know how Great
of an employee you have. Mark Cunningham has been the best salesman that
both my wife and I have ever encountered. not only did he help us get past
the horrible experiences we has with the 4 previous dealers, he made
purchasing our 2010 Dodge Caliber sxt so fun and easy. the real reason I
write this is not for his impeccable sales and customer service skills,
which he has, but also for the follow up. we had a few issues after the
purchase (sunroof leak, annoying check engine light, car accident) every
time we had to come to the dealership for service or anything he always
remembered us, went out of his way to make sure everyone else did their best
to fix my issue and as fast as possible, and when there was not an easy fix
he would take the time to explain to us the real problem in a way that was
not confusing or sounded like we were getting the runaround. I am very happy
to have purchased my new car, but most happiest that I had the chance to
meet you employee, in the Danvers, MA location. I guarantee I will purchase
my next vehicle from him, where ever he is selling cars! Thank you Mark

8/12/10

i made an offer on a f 150 online,made appointment to come in next
day,the truck was sold,before i got there,,Jay Rose called me after we
returned home and ordered the truck we wanted,Jay is a great asset to this
company,this was our first time at a herb chambers dealership,,we were very
upset no one called to tell us the truck was sold,,if it wasn,t for jay rose
we would have never went back to herb chambers ever again..we are waiting
delivery now and jay has called me twice to see if he can do anything for
us,,we are trading in our lexus gx 470,,,sincerly rich and donna zawaski,,ps
a free remote starter would be great

August 11, 2010

Dear Mr Chambers:

I work for a company that has given me a company car for the past thirteen
years, so I have not had to purchase a personal vehicle in all that time.
Recently I have found that I have a need to purchase a new truck. I’m
writing this letter to let you know that you absolutely have THE BEST
Executive General Manager for your dealerships.  If it weren’t for Dan
Bertolussi, I would have purchased my vehicle from Harr Toyota in Worcester.
Last week, I was pressured into signing a contract with Harr Toyota by the
end of the day.  They told me that they really needed me to close by the end
of the night because it was their end of the month and they needed me to
meet their quota. Although I was comfortable with the price that was
negotiated, I couldn’t help feeling like I got cheated out of money on my
trade-in.  I stayed up all night researching the trade-in value of my car
and realized from every site I looked at, that in-deed I did get cheated out
of the full value.

I work in sales for a pharmaceutical company as the Senior Executive Account
Manager for several New England states, and some of the major traits the
company looks for in hiring is a person who demonstrates certain core
values;  a few of these are transparency, integrity, and customer focus.
I’ve been through many negotiating classes and classes to help us recognize
personality traits; with that said, from the moment I met Dan, I felt like
he could be trusted.

I told him about my experience with Harr from the night before and how I
didn’t feel good about the sale.  I told him that I was willing to cancel
the order if he could make a better offer.  Dan was very honest with me and
looked in the book on my trade-in value, and immediately told me what I
already knew, which was that I could’ve got signifcantly more on my car.

I went back to Harr to let them know that I wasn’t happy with their sales
tactic, and that I prefer to deal with Herb Chambers.  Their reaction to my
decision was disgraceful.  First I was told that the deal had already gone
through and it was too late (which I knew it wasn’t).  Second, they
bad-mouthed Herb Chambers by stating that the business has really been
hurting there, because Harr has taken the market share lead and Herb
Chambers is desparate (they then agreed to match the price and take $500 of
more).  Thirdly, they refused to give me the car keys back from my trade-in
(they told me that the sales guy wasn’t in and took the keys home).  It got
heated and the manager ended up miraculously finding the keys.

With all this said, I think you have realized now that I will always be a
loyal Herb Chambers customer, and will never go back to Harr Toyota.  I only
purchased the Toyota Tacoma for one- two years because I’m doing new
construction on my house and needed a truck.  In a year or two, I will be
visiting Dan Bertolussi again for a luxury vehicle.  His honesty and
integrity is what will make me a loyal customer for life.  I have already
told numerous friends about my experience and strongly suggested that they
use Herb Chambers for future purchases.

If you would like any more information about my experience, please feel free
to contact me.

Sincerely,

Michelle

8/11/10

We bought a truck yesterday and I had to write you about an
exceptional employee.  Jeff Moran  was probably the nicest, down to business
car person I have ever dealt with.  No only did he not waste our time, he
showed us a bed covers (on his own truck) and how it work.  He made our
truck buying experience a real pleasure.  I’ve never said that before.  As a
result of his help we are getting the cover and tires from your dealership.
He is a keeper…
Sue

8/10/10

I started working on purchasing a vehicle from HC Honda of
Westborough in early July.  After a lengthy process of finding the exact
make, model and color of the car I’d been waiting for, Josh found one and
secured it until I could come to Massachusetts.  On July 22nd I met with
Joshua Mono of Westborough Honda.  He had just begun a new position in the
financial division there. I spent 2 hours with Joshua, who went over every
piece of paperwork, the warranty options and other … at no time did I feel
pressured, overwhelmed or intimidated by Joshua. His professionalism and
knowledge were both superb.

I was also able to test drive the RAV-4 with Rick Riganese.  He informed me
of the car’s many special features and made sure I was well-versed in the
operation of the vehicle before getting on the road.

On Thursday, July 29th, Joshua personally delivered the new car to me in New
Hampshire.  Again, he spent a great deal of time and patience going over any
questions I had and accompanied me to my town hall to transfer the title of
my trade-in truck.
I want you to know that you are very fortunate to have Joshua Mono as your
employee.  He will go far in your company and I wanted to share personally
this great experience I had as a first-time, and future customer buyer from
Herb Chambers.

Thank you for listening,
Kathy

8/9/10

Greetings Herb:

Last week, we walked into your Toyota of Brighton (Boston) show room to buy
a Rav4. Yesterday we took delivery of the same.

I want to give due credit and compliment the following for helping us and in
some instances going out of the way to help us what we want. Please take
care of them and give them our BIG THANKYOU for a service well done and a
very good customer service

1. Doug Courchesne – Main sales person
2. Paul J Seymour – Doug boss from sales
3. Nathan Piasta – Finance
4. Jennifer Sanchex – Licensing
5. Pat Markey – front desk
6. Tim

The above mentioned are really great to work with and they are the best, I
know of in your company.

Thank you & Regards

Lionel & Prema