Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

I used to frequent Foreign Motors West, and this was my first experience with Herb Chambers BMW Sudbury.  Your free drop-off/pick-up service is incredibly convenient, and a key reason that I will go back for future service.  The oil-change pricing was very reasonable as well.

I’d like to especially compliment Colleen, my BMW Service Advisor.  She was very helpful and easy to deal with, and she went out of her way to get me the parts that I needed.  It was a great experience all around.

Thank you.

Chris

December 6, 2010

I brought my Avalon to HCT of Auburn to get a headlight. Martin Dodd met  me at the door and assisted me right away with professionalism. Even though the part was not in that day, be assurred me it would come into his shop by early the next day. Martin called me at home to keep me posted and set up an immediate appointment for me. The service repair took less than one hour which was great. Now that I have experienced service at HCT of Auburn, I would not go anywhere else and this was all because of Martin Dodd. His business card says he is the Assistant Service Manager but in my opinion, he should be promoted to Service Manager. Thanks Martin for great experience as the service was EXCELLENT! 

Kim

October 28, 2010

Hi Herb,
You should know that your parts people at BMW of Sudbury are superb! I have several 3 series BMWs, including 2 E36 M3s and a 2010 M3. Your parts people (especially Joe McManus) have been keeping my BMWs running, & helping me with my sometimes unusual parts requests for >6years.
The parts people exemplify helpful, courteous & professional always.

regards,
Jim

Louis

12/31/09

I purchased a New 2008 F150 in April of 08 from the Braintree
dealership.  A couple of weeks a go I was having lunch in Braintree and this
guy comes up to me and asks, “Is that your 150? and did I sell it to you?”
He did not, but he did  remember the guy who did sell it to me. There was a
snow storm coming and I was asking questions about putting a snow plow on
the 150.  Your two “Ford” guys took the time to answer my questions, during
what I am assuming, was their lunch break.  I thought that was very nice,
they were extremely knowledgable.  I will wait until the factory warranty is
up until I put the plow on.  Thanks

10/03/09

Sirs , last week I was assisted at your Westborough parts
department by Pete and Manuel , their names were not listed in platinum on
the wall but the service that they gave me was , Ray

August 13, 2009

I’m ashamed to say that I never really take the time to write letters when I have good service, but after I saw this link on WBUR, I decided to write.
I have owned 3 Toyotas in the last 3 years, and have loved each of them. Part of what makes me so happy with them is the service that I receive at the Herb Chambers Toyota dealership in Boston.
Every person that I have ever dealt with in the service department has been very nice (great receptionists!), but I have to say that Eva Houde is really a star. She exemplifies what excellent service is all about. Even though I know from watching her work that she is very busy, she treats you like you are her only customer. She always remembers my name, asks about my kids- it’s remarkable in this day and age.
And equally important, she really pays attention to my car, calls as soon as the technicians report to her about what they’ve found, and keeps me informed every step of the way. Also, recently she went above and beyond in helping me get an extended warranty transferred over to my name, and I hadn’t even bought the car from you (sorry about that).
You are very lucky to have an employee like Eva Houde!
Thanks,
Laura
p.s. the parts guys are really good, too.

July 29, 2009

Hi Herb,

I would like to compliment Richard Harley, the parts manager at your Saab
dealership in Boston.

I have a 2008 9-5 wagon and recently purchased a “lifting bike rack” from
the dealership. It has been a drawn-out ordeal to get the thing to work,
but Richard has been extremely diligent, accommodating, and ultimately
successful. We spent many minutes both over the phone and in person trying
to figure out this fancy-shmancy bike rack. It was actually a rather fun
puzzle, in which Richard was fully immersed. He spent a lot of time and
effort making it work out to my satisfaction. His crew, several of whom I
met, were also engaged in the project and I enjoyed my interaction with them
as well.

Customer service in general has been excellent.

Thanks,
Steve

July 21, 2009

I am writing to tell you about my recent experience at your
Infiniti dealership in Westborough. To say that it was the most courteous,
accommodating, professional and friendly service that I have ever received
from any car dealership is an understatement. Paul McDermott and Terry
McCormack treated me as if I was their most important customer. My
daughter’s car, a 1996 Infiniti, was brought into the Westborough dealership
for repairs. A part needed to be ordered, so the car was not ready when
expected. I was given an Infiniti G37 as a loaner car in place of her 1996
Infiniti. I couldn’t believe it! I was hoping they would have trouble
repairing her car so I could keep your car longer which, of course, did not
happen. Her car was ready on time and at the repair cost that was quoted to
us. If I could afford to buy a G37, I certainly would. The car was amazing.
I’ve told all my friends, family and co-workers that your Westborough
dealership is truly one of a kind as is the G37.