Since I trust your judgment, I was wondering what you can tell me about this new program GM has called eVIP. What does it stand for and how do dealerships nominate their selective customers to become a part of it? Is there a catch behind becoming a member?

Looking forward to hearing from you and thanks for your time and attention, Rich

To whom it may concern,

I wanted to take a moment and send along my compliments to your company. The reason for this correspondence is that I came away from Herb Chambers Honda last week feeling as if true old fashioned customer service still existed in the world. I can?t recall the last time I felt so well served in any place of business.

Last week I came to your Boston Honda store interested in purchasing a 2010 Honda Accord Coupe, which would be my 7th Honda, 4th from Herb Chambers. I was greeted by Kathy Smith and she refused to give up on finding the car that fit me best.

After a short time trying to match me into a car of my liking, I walked away very pleased with my experience dealing with Kathy for the third time.

I want you to know that I have repeated this story numerous times in the past week. There is no neighbor on the cape nor friend I have not told of your companies? kindness. I found Kathy to be not only professional, but personable and kind. It meant a lot to me,  because I was very excited to get a new Honda. When friends or family are in the market for a new car you can be sure I will recommend them coming to your place of business.
As for Ms. Smith, she is extremely capable in dealing with the public.  Having spent the past 5 years working with the public in Sales, I recognize and appreciate her excellence in this field. She is a credit to Herb Chambers and I thank her for her patience, perseverance and personality.

Sincerely,

Kevin

Good Day,
I just wanted to send a quick note as I sat in your waiting area to say how much I love all three Smart cars I own and comment on your Service EMP Al.

Thanks again,
SteveB

I have bought several cars during the last 60 years and had even recently some poor experiences.
My dealings with Scott Sundlie, Manager of H.C. KIA in Burlington MA were superbly professional and enjoyable, culminating in the sale of a KIA Soul.
I was willing to pay $500 more tha the amount quoted by your competition sensing high integrity and courtesy for service.

I will not hesitate to recommend Scott and this dealership to my wide circle of professional friends._

Re: Jim McKenna
In June we purchased a CTS wagon. Jim was your sales rep. In the two issues
which have come up since the purchase (non-vehicular in nature), Jim has
demonstrated his professionalism, attention, attitude and concern about your
customer that I have never experienced in 45 years of buying cars.

Your company should be proud of such demonstration of concern about customer
welfare. Please share with Mark Goldstein and Jim. Thank you.

my wife and i just purchased two hondas from your seekonk location,
a 2010 civic ex and a crv ex.  i would like to thank the staff for a
courteous friendly efficient buying experience.  we have purchased seven
honda over the years but since 2008 this our forth.  a special thanks to
maged aboudib our sales rep for always keeping in contact with us, being
friendly, and not putting pressure on us to make a decision.  i  talked
numerous times with maged for we were  unsure about what we wanted. he was
patient and my wife and i agreed on the civic and crv and  are both very
pleased with our decision and very pleased with herb chambers dealership.
we will be back !  andrew

Dear Mr. Chambers,
 My wife and I recently had a desire to buy another car.  We knew right
away that we had to contact Anthony Carlino at you’re Westborogh Infinity
dealership.  We had previously purchased an awesome Acura RSX from him last
year.  Anthony immediately got back to us with a great deal.  We drove down
from Tyngsboro to see him and although the car wasn’t for us it was still
great to reconnect with Anthony. We described the vehicle we wanted to him
after going for a test drive and now have him looking out for us.
 I have been to dozens of dealerships in the past, but now my wife and I
refuse to go anywhere else.  Even though we make a good living we definitely
don’t dress the part and we look like a couple of teenagers.  That has never
been an issue with your Westborough Infinity staff.  In fact, now we say to
everyone “We have people.”  This is simply because we know for a fact that
we won’t get a better deal from anyone else.  We won’t get the kind of
respect and sense of friendship anywhere else.  Anthony, Paul and James are
our people, and we recommend them to everyone regardless of what kind of car
they’re looking for.  They do you great justice and I still can’t believe I
am saying all this about a car dealership.  I really can’t say enough
though.

A great thanks for Anthony Carlino, Paul Martineau, and James Teague…Our
people.
And thanks Herb for making a normally tedious task into a delightful
experience.  I think if we lived closer we’d probably stop by just to say hi
to everyone.

Sincerely,
Nick and Claudine

Hi, I am writing to you to let you know that the 2007 Dodge Dakota
I had recently purchased is the perfect truck that I was looking for. Jason
Roscavach was my sales representative and I want to forward the message that
he was extremely helpful and without a doubt is the best on the squad.

Again, Thank you.

I just want to say thank you for the incredible experience I had at
Herb Chambers a few weeks ago.
I have never been so happy or felt so comfortable as I did with the service
I received when I took my car into Herb Chambers.
I was helped by Martin Dodd, service advisor, who was helpful, friendly and
professional.
I will never hesitate to take my car to Herb Chambers whenever I need
service on my car.

I met with a sales associate by the name of daniel garney. Was very
personable, knew a lot about the product. Now i did not come in to buy at
all and he didnt know that, and he not was pushing me and treated me like
royalty. I couldnt have been more please with him and herb chambers. I know
that when i am ready to buy i woul ddefinately buy from him.