Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

July 29, 2010

I just purcahsed a car from Herb Chambers Cadillac in Warwick RI. My sales person was Harold Cayouette and finance person was named Debra. I just want to say that this was the Best car buying experience I have ever had. Harold was the most honest man and did not pressure us at all. He was excellent through the entire process. Debra in the finance was also excellent. They both even came in at 7am in the morning before opening so I could pick up my car early. Its nice to see people who care about others and are willing to go the extra step to make everything work. Thanks to these two I will be back to Herb Chambers and buy another vehicle as soon as I
need it and hopefully deal with them again.
 Thanks Dan

I’m absolutley thrilled with my 2009 X6. And while I’m never thrilled about paying full price for a new car, including all the options I selected, I was extremely pleased with Ahmed Jabrane and the way he handled my purchase. He was knowledgeable, professional, focused, conscientious with his follow-up, and very personable at all time. He made concessions where he could, and was very forthcoming about my all aspects of my purchase. I would not have moved as quickly in the process if it weren’t for Ahmed. The same can be said for Azi Parvez. I met Azi for the first time when I purchased my wife’s Mini a few years back. I was glad to see he had been promoted. Azi is also terribly personable, professional, and purveys honest intergrity. In an uncomfortable business transaction – spending a lot of money – Azi makes the extra effort to make you feel comfortable about your choices. As a tenured sales professional, I enjoyed working with both gentlemen. Thanks very much. -Eddie

July 23, 2010

I was so happy with your salesperson bill treannie’s service he gave to me and my friend . he was helpful, pleasant, and  did the best job he could do for me to put me in a new ford transit wagon.also michael rommiza worked the figures i needed and, it was touch and go for a while but he never gave up, nor did bill.
these are two good men you have working for you, and  i being a senior citizen  appriciate the understanding and kindness they showed us.

and i love my new transit
Judith

May 31, 2010

my wife and i just purched our first car from herb chambers of
honda we have bought may cars from major dealers in the past but this has to
be the nicest experince we had buying our new honda our sealman norm methe
and fincane manager thomas au both were couteous and very perofessial and
very friendly hopefully tha car treats us as good as the help thank you
peter&cythia

May 28, 2010

Mr. Chambers,
Just a quick note to inform you of the excellent job two of your employee’s
did for me and my wife. David DiBiasi Salesman, And Miguel(sorry don’t
remember last name) business Mgr. went well beyond their jobs responsibilty
to make the sale of our vehicles happen. We both had Ford leases and it was
time to turn them in. I admit that my credit was well below par to say the
least,but these two gentlemen were able to make it happen.
We are more than pleased with your dealership and I wanted you to know about
your employee’s. Please give my best to Miguel and hope he has recovered
from his injury, and also give david a pat on the back for a job well done.

March 22, 2010

Dear Mr.Chambers – my fiance and I really have to commend the staff at the Chrysler Jeep Dodge dealership in Danvers.  I have been rather picky in my search for my ‘dream’ Jeep Wrangler, and Jim and his staff really went above and beyond.  Jim himself called many dealers, outside of Massachusetts, to ensure that he could find my car.  He kept us in the loop when things didn’t go quite as fast as he knew we were hoping for.  I enjoyed working with Anabelle (sales) and Josh (financing) – they took an intimidating experience and made it easy, with a real honest friendliness.  My fiance and I felt very comfortable working with them, and the price was perfect for what we all went through.  A real positive experience, and I will be happy to return for keeping my Wrangler looking and working as new. 
Sincerely, Debby and Frank

March 22, 2010

I just purchased a pre-owned Lexus ls460L from Mohammad.  I purchased it via
the internet.  I found the car via searching for a Red pre owned Lexus LS460
L.
After finding the car I called and Mohammad talked to me about the car. He
got my confidence up to the point that I purchased the car
“sight-un-seened”.
He did a great Job of selling me the car– then he turned me over to Azi to
do the paper work via the phone…. Azi is as professional as it gets.
Because of the complicated way in which I title my cars, it is a bit of a
stretch for  a car dealer’s office to understand.  However having said that
– Azi understood want I wanted and he made it happen.  I was impressed.–
But the best part of my story is picking the car up.
I flew into Boston Friday morning, Anthony cam to the air port to pick me
up.
He was very accommodating.  He spend all the time I needed to understand the
features of the car etc.  Azi, and Mohammad finished the paper work with me
and I left.  I drove straight back to TN — where I had a meeting at 1pm on
Saturday– I drove straight thro (18 hrs of driving) — The Car is even more
that Mohammad told me it is.  It is perfect and my experience with you
company could not have been better.   You should be very proud to be able to
have staff people like these three guys.  
I think they are helping you set a new lever of satisfaction.
BTW– I stopped at you Lexus dealership on my way out of town to buy a
“Lexus” license plate holder. — WOW what a beautiful dealership.  The guy
in parts was very helpful in not only helping me select the plate holder but
also giving me some directions as to the fastest way around some traffic.
You have trained you people well in regards to customer attention.
I only hope my customers get the same kind of experience from my sales
people.
Congratulation on you staff.
Thanks again,
Sincerely,
Bill

02/10/10

I had a tire bust on my RAV4. I called for an appointment and was
very pleased they fit me in so quickly to replace the tire (and an oil
change).  I had paid for tire coverage.  They did not see me as having the
tire coverage, so it took for me to dig out my paperwork when I leased the
RAV so I could show them that I did.  (I guess the tire coverage place
changed names or something).
I just wanted to say that despite this initial snag, everyone was very, VERY
helpful, from the finance manager (I belive it was Steve or Scott) on down.
But most helpful of all was Jessica Cantwel in service.  She went above and
beyond to make sure that I was taken care of, calling me several times and
letting me know how things were being done.  I have bought two corollas, two
rav4s, an echo and probably more that I cant remember from this particular
dealer, so i appreciate the extra effort.  Thank you.

December 7, 2009

Dear Mr. Chambers,
I recently bought a preowned Lexus at your dealership in Sharon. I just
wanted to let you know what a delightful experience it was! Dave Richman was
our sales person. He was very patient with us…. he spent many hours taking
us on test drives, and answering all our questions. We did not buy a car on
our first visit. There was no pressure.
When we returned (a few months later!) He remembered us, and he was just as
patient with us. During our visits, everyone who worked there was most
welcoming and cordial. When we finally decided on our car, everything went
quite smoothly. Dave went over everything with us, as did the young man in
the finance department.
When we picked up the car, it was perfect. Dave took even more time going
over all the “tricks” of the car. I can honestly say that I love driving my
Lexus!
I’ve bought a few cars in my life time, and this was the first time I
thoroughly enjoyed the experience! Your dealership in Sharon is one to be
very proud of! I thought you should know!
Sincerely,
Maureen

December 3, 2009

I had a GREAT experience shopping for my 2008 Chevy Tahoe LTZ. I
received nothing but, prompt, courteous, and efficient service. I will
recommend Herb Chambers to everyone. And a big Thank You to Nick Nazzaro
-Sales Rep., Emilio Locilento -Preowned Manager, and Jason Bradley -Finance
Manager for taking their time in working the BEST deal.
Also, the tickets to the Auto Show in Boston was a great gift that my son
and I enjoyed tremendously.
Thanks again!!
Ulrick