Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Dear Mr. Chambers, finding my way to your Honda Boston location has been the most wonderful experience in terms of purchasing a vehicle. Being on a tight budget, but desperately in need of a vehicle, the staff at HC Honda Boston have worked diligently to provide me with the best possible service to meet my needs. It wasn’t what I was expecting since my last vehicle financing was a nightmare. Im eternally grateful for the kindness shown to me at HC Honda Boston. Thank you!!

Wednesday, February 23, 2011

We went yesterday morning to Herb Chambers Toyota in Auburn to
purchase a vehicle.  We had been test driving Odyssey’s and Sienna’s for 2
days and we decided on the Sienna. We found the Sienna we wanted in the
Auburn inventory and knew the price we wanted to pay.  My husband went in
with a specific number, and was met with excellent customer care and
satisfaction.  We were met with a competitive price and great service, and
you once again earned out business. We went back together that night, did
the paperwork, and drove our new Sienna home.  Elmer Voisine was our sales
representative and he was excellent.  He was personable and highly
professional.  Our financial person was Imad, and he also took his time
with us and was excellent.  I will be bringing my van it next week to
change the registration and also to have the DVD installed and I was
informed that I would get a loaner car while my vehicle was being
serviced. This is the expectation that I have for excellent service when
buying, and I have to say that you met. Since we wanted to buy a vehicle
from you, and knew our price we wanted to pay, we cut out the some of the
“back and forth” that happens with car shopping. Thank you again for
another wonderful purchase.
Sincerely,
Sarah and Brian

Wednesday, February 23, 2011

First I would like to say that the salesman Biola of the Boston
dealership was excellent! He was caring, patient, informative and
thorough. It was if a good friend was selling you the car. He made me feel
relaxed and this was important because I was prepared to walk out if I
felt any pressure in any way. This is becuase I’ve been buying cars for
over 30years and I was tired of the high pressure tactics. I was
determined to get what I wanted not what the salesperson wanted me to get.
I must have asked about or tried every vehicle in the showroom.LOL but
Biola was so patient throughout the visit.

Since my purchase I have been getting a lot of good comments on how nice
and comfortable my new Rav4 is. Also it handles very well in the snow! I’m
thoroughly convinced I made the right choice!

Everyone who helped in the process from the negotiator to the finance
person was helpful. They all communicated very well together.

Today I received the checks for the cancelled warranties on my old
vehicle.  What a pleasant surprise.  In all my dealings with other car
sales persons/dealerships none has ever helped with that procedure as you
guys at Herb Chambers have done! You guys are top shelf and I will gladly
refer anyone who is buying a car to your dealership.

The good feeling I got with my buying experience has given me the
confidence that  you will do a good job in the maintainence/servicing of
my RAV4.
Thanks!

Wednesday, February 09, 2011

Three folks at Flagship amazed me with their service.  They did
more than was required.  I thought you would like to hear about this
directly from your customer.

Situations that build relationships often start with a problem.  In this
case, the problem was that I wanted to purchase an Eclass Mercedes diesel
and twice Flagship told me they could not sell me this car because they
understood such sale would be illegal.

Making a long story, short:

?       My salesperson, Kristin Knight, maintained communication with me
for
3 weeks and, during this time, got this situation escalated to Mercedes
for resolution.  It would have been easy for Kristin to stop working this
issue and rely on misinformation.  She didn?t stop.

?       I called Flagship to speak with Kristin, but she was unavailable.
Frank Tsaousis, a sales manager, took my call instead.  In two hours,
Frank located a car and negotiated a price.  I purchased from Flagship the
same
day.   I was in process of purchasing the diesel from another dealer and
likely would have done so but for Frank?s personal involvement.

?       Mark Bertoli, from finance, got my plates transferred in just a
few
business hours.  I had privately sold my car at noon on Friday and when I
came to Flagship to pick up my new car later in the day, all stickers,
registration documents, etc. were ready.  Amazing to get this done in four
hours; and even more amazing given the major snow storm that had just
ended and how many things everyone had to do to.

Kristin, Frank & Mark did more than was required to keep me a Flagship
customer and to sell/deliver cars.

Charlie

Tuesday, January 25, 2011

I want to take the time to say how much of a wonderful experience I had working with Steve Del Grosso in Sales, and Norm Giguere in Finance, in buying my 2011 Ford Focus.

Being a Boston Resident and working at Whole Foods Market for the last 14 years, anyone of the many people I know that are looking for a Ford to go see those guys at the Westboro Ford Dealership.

Thanks again for this wonderful experience including my dealings with Dan Brinkley in the BDC.

Sincerely yours,

Mark

January 5th, 2011
Herb Chambers
259 McGrath Highway
Somerville, MA 02145

Dear Herb:
I am glad to say that I am now a proud member of the Chambers family of car owners. I have to confess that I thought the experience of buying a car was similar to going to the dentist, necessary but painful. I now tell everyone about how wonderful it was buying a new car from one of your dealerships. I know this sounds like a commercial, (which I would be glad to volunteer to be in). It really was a great experience. Starting with Neal Bocian, who directed me who to talk to, Dan Bortolussi, the GM who was quick and responsive, Matt Newhouse, the Finance Director, who was pleasant and professional, Dan Garney, the sales consultant, who took all the time to explain every detail of the vehicle to me.  Everyone was great.
There were the big things, like offering the best price and my best trade in offer, finding the exact car I desired right away and getting it to the dealership. There were the small things, like filling the tank up with gas, offering me hot chocolate while I waited for the second wash after my test drive got the car a little dirty in the snow. Having a documentation fee lower than other dealers. Taking three forms of payment for the vehicle. These benefits, everyone being so friendly and helpful combined with the fact that I really love my new Hyundai Elantra has made the whole experience very pleasant and exciting.
Thank you for the leadership that created such a positive experience.

Sincerely, Your Loyal customer,
Robert

Wednesday, January 05, 2011

We had a fantastic experience in purchasing a 2011 Kia Sedona LX.  Derek George was patient, worked around our very busy schedule, got us in exactly the right we wanted, and helped bring it through to purchase.  Our financing experience was easy, helpful, professional and a pleasure with Chris Behrendsen.
He went the extra mile to explain and help us pick all the right additional protection.  I recommend both Derek and Chris highly!

Tuesday, January 04, 2011

Good Morning
I would just like to compliment James Briggs at your Sharon store for being an excellent representative
of your company. When we decided what we wanted, because we meet James a few months earlier, we just
contacted James and we did not go to another Lexis dealership to shop or compare. He handled our
transaction very professionally, delivered the car to our home, spent as much time as we needed going
over the how everything worked, set up our garage door openers and phones and told us to call him or stop
by if we needed additional help.

Jim is a really an excellent asset to your organization. I would also like to compliment Jackie in
Finance. Her personality, professionalism and follow up were excellent. She explained the various other
options and we purchased several both for our new car and a car we already owned.

In total we had an outstanding experience, felt we got an excellent value, and really enjoyed doing
business with your team.

Happy New Year!

Stuart and Bonnie

Tuesday, December 21, 2010

Hello and Happy Holidays to you.  I purchased a 2011 Tacoma today and wanted to complete a
survey but when asked to log in, I did not have a password so I thought I’d write directly to you, Mr.
Chambers.

Jimmy was the salesperson.  He is professional, polite and a true gentleman.
He delivered the vehicle when he said he would.  No undue or uncomforable pressure.  A TRUE salesman whom
I will do business with again soon.

Shawn, the finance manager, is a delight.  I enjoyed working with him. Great sense of humor which makes
it easy to get through the process.

Dan, the manager, is a great guy.  You’ve definitely got the right man to be running the show.

These three individuals are a great representation of Herb Chambers Toyota of Auburn.  You might want to
think about giving them a hefty bonus this month…. they deserve it!!

Thank you for your time.  Sincerely, Ellie

Tuesday, December 21, 2010

Hello and Happy Holidays to you.  I purchased a 2011 Tacoma today and wanted to complete a
survey but when asked to log in, I did not have a password so I thought I’d write directly to you, Mr.
Chambers.

Jimmy was the salesperson.  He is professional, polite and a true gentleman.
He delivered the vehicle when he said he would.  No undue or uncomforable pressure.  A TRUE salesman whom
I will do business with again soon.

Shawn, the finance manager, is a delight.  I enjoyed working with him. Great sense of humor which makes
it easy to get through the process.

Dan, the manager, is a great guy.  You’ve definitely got the right man to be running the show.

These three individuals are a great representation of Herb Chambers Toyota of Auburn.  You might want to
think about giving them a hefty bonus this month…. they deserve it!!

Thank you for your time.  Sincerely, Ellie