Herb Cares » Collision Center

Professionalism on More Than One Occasion at Herb Chambers Collision Center – Dennis – Waltham, MA

tracyc — Thu, 06 Jan 2011 18:37:17 +0000

Tuesday, January 04, 2011

I just want to let you know that my car has been hit while parked in front of my home twice in
the last two months. I have been very lucky to deal with Martin L Gelerman at the body shop in Ashland. I
could not say enough about the response and service I have received form this gentleman.
His professionalism and respect that he has shown me the two times my car has been in his care. I know
that you probably mostly hear complaints so I feel he deserves to be noticed for his great job.
Thank you,
Dennis

Happy with the Quality of Work at Herb Chambers Danvers Body Shop, Karunakalage – Lexington, MA

tracyc — Mon, 04 Oct 2010 20:55:31 +0000

9/30/10

Mr. Herb / Manager Danvers Dealership,

I want to take this opportunity to appreciate the service rendered by of Mr. Oren Seatten of Danvers Body shop.

I brought my BMW X5 after a minor accident for repairs since I trusted the quality of work at Herbs. It took sometime for the vehicle to get repaired and returned due to the insurance company had a couple of lapses.
Mr Seatten was on top of the situation and helped to get the job done as fast as he could and I am happy with the quality of work from his team .

This may be a simple compliment, but we normally only think of complaints and a job well done goes unnoticed.

Hence my note.

Quick, Honest and Professional Service at Herb Chambers Chevrolet Buick Pontiac Hummer of Danvers, John – Peabody, MA

tracyc — Fri, 24 Sep 2010 20:14:18 +0000

September 23, 2010

I purchased a 2010 Buick Lacrosse a month ago, two weeks later I was in a small accident. I brought the car to the Danvers body shop. Your Body Shop Manager. Oren Seatten provided me with quick, honest & professional service.I would recommend your services to anyone. The success of your business is due to employees like Oren Seatten

You Have A Customer For Life at Herb Chambers Ashland Collision Center, Joseph, Shrewsbury, MA

tracyc — Fri, 17 Sep 2010 14:03:45 +0000

September 17, 2010

Dear Mr. Chambers,
I am writing to you again to complement the the services that I have received not only purchasing a new 2010 Ford Fusion Hybrid but also the services that I received in your Ashland Collision Center.
I needed to have some body work completed. It was not done to my satisfaction.
I went back today and spoke with Racheal White and Ed Aitchison. Both were very professional and accommodating. Mr. Aitchison asked me to leave my vehicle for a couple of days and arraigned for a rental. He assured me that all of my expectations would be met and he personally apologized for the way the case was handled. He assured me that we would go over my vehicle when I pick it up to make certain it is to my satisfaction.
With service like this you have a customer for life and I will continue to recommend you dealerships to others.
It is a pleasure dealing with you.

Situation Resolved at Flagship Motors of Lynnfield, Louis – Lynn, MA

tracyc — Tue, 13 Jul 2010 19:39:30 +0000

July 2, 2010

I want to thank Mark Hoch general manager of Flagship motors for resolving my situation with the roof of my 2006 corvette. He resolved the problem very quickly! Thanks Mark. Also would like to thank Herb Chambers chevy in Danvers for their quick service in providing me with the new roof, with a great paint job and all the fixings to secure the roof to the corvette body.

Louis

Quick repair at Herb Chambers Collision Center in Braintree – David – Brookline, MA

tracyc — Mon, 30 Nov 2009 17:52:39 +0000

Brookline
comments=This past Saturday, I brought my new Honda Pilot to your collision
center in Braintree to get an estimate for removal of a series of scratches
on the left side of the vehicle. When I arrived, Gene Kozash immediately
came out of his office and looked at my Pilot. After seeing the scratches,
Gene said that he thought that they probably could be “buffed out” and that
he thought that I should try that before spending a substantial amount of
money to have the rear passenger door repainted. At that point, Gene then
said that if I had a few minutes he’d have one of his people “buff out” the
scratches so I could see how it looked-at no cost. In about ten minutes my
Pilot was returned to me looking as good as the day I drove it off the
dealership lot. When I offered to make payment, Gene said that it was “no
big deal” and that there was no charge. I then tried to buy lunch for Gene
and the member of his staff who did the work on my car; but both politely
refused.

Needless to say, I was extremely pleased by the service I received and I
thought you should know what a great job Gene did. As a result of Gene’s
actions, I can assure you that I will think of Herb Chambers first for any
future service needs I might have as well as when I look to buy my next car.

Best regards,

David

Helpful Service at Herb Chambers Collision Center, Ashland, MA – Rob, Wayland, MA

tracyc — Tue, 24 Nov 2009 18:52:29 +0000

11/23/09

You have someone working for you at your body shop in Ashland. I hve been
in several times.
Martin Gelerman (Marty).

He is kind, helpful and patient.
Please let him know customers appreciate him
Thanks