Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

3/14/10

I leased a Honda Accord through Herb Chambers Boston and I am 100%
satisfied with the service I recieved. My sales rep Keith is a friendly
enthusiastic hard working man who made my purchase smooth and enjoyable.
Thanks again!

03/12/10

I wanted to commend you and your staff at the dealership.  The
internet manager was very helpful and professional in answering my questions
about the 2011 Sienna.  Thank you.

March 9, 2010

I recently had two flat tires. I went into the dealership and spoke
to the service director (Jeff Krasner). He was extremely helpful. Jeff sent
me out with a technician and a portable compressor to help me get back on
the road. Thank you Jeff and Herb Chambers of Auburn! You guys are great.

Mar 9, 2010

Hello Mr. herb Chambers

My name is Gabriella and I was a first time buyer with fairly limited
credit and and not a lot of money to work with. I walked into the Herb
Chambers Ford dealership and was greeted by a very friendly sales associate
(Jim Dee) that even though he was limping on one knee, got up and sat down
more than 20 times trying to find me the perfect car for my budget without
holding out on quality. The thing that caught my attention was that he was
very honest and didn’t try to just sell me a car, he wanted me to feel
comfortable and that made the sale with me. Once the car was picked, the
financing was becoming a problem but instead of going the easy route and not
deal with the hassle, Miguel Silva (finance manager) stuck by me and talked
to more than 20 banks to see which one could take a chance with me. After
several days, Miguel got a bank to finance my car.

That weekend Jim picked me up (I live in Lawrence MA) I signed all the
paperwork and left the dealership in a great car and got a great deal at
that. I thank the staff of Herb Chambers Ford in Braintree and especially to
Miguel and Jim for making what could have been a traumatic and very
stressful experience into something that was completely the opposite.

I look forward to doing business with them again in the future and would
DEFINITELY would recommend this dealership to anyone.

Mr Herb Chambers you have a great staff working for you!!!

Thank you

Sincerely

Gabriella

March 08,2010

We write to tell you that we purchased a 2010 SRX in January, 2010.
Unfortunately, we had a few problems that left us totally dissatisfied and
regretting our purchase.  However, your staff, Mark Goldstein, John Brodeur,
George Rigo, and George Belovich all worked very hard to resolve our
problems.
Their efforts as a team went above and beyond and completely turned our
attitude around.  We are 110% satisfied customers! This was not an easy task
for them to fulfilled but they did it along with the entire staff at the
Cadillac – Warwick dealership.  Thank you!  Neal & Donna

March 05, 2010

Dear Mr. Chambers,

     I wanted to personally thank you for the excellent service that I have
received working with your dealerships.  I recently purchased a 2002 Porsche
911S through Infinity of Boston and brought it into Porsche of Boston to
have the car looked over.  My experience was truely top-notch across the
board.
     As a former auto-shop operator, I was very impressed with the work of
your Porsche technician Steve Harrison.  He was clearly very knowledgeable
about the cars he works with, presented a highly professional attitude, and
was meticulous in his review of my 911.  He had no problems answering my
many questions about the car, and seemed to honestly care about me as a
customer, which is a rarity in this day and age.  The service manager on
staff, Frank Miscioscia was great to work with as well.  He was honest and
thorough in providing background information on my vehicle, and was willing
and well qualified to answer all of my questions.
     I have been an Herb Chambers dealership customer on multiple occasions
in the past, and will unquestionably return as a customer in the future.
Once again, thank you for providing excellent service across the board.

Sincerely,
     Luis

March 5, 2010

While I had a moment I wanted to take the time to point out the
superb service I received recently at Audi of Burlington. My sales associate
was Mr. Wayne Altavilla and his time and consideration made buying an Audi
one of the easiest choices I have made. I can honestly say this is the very
first time I have actually enjoyed buying an automobile. Mr. Altavilla was
down to earth, and a straight shooter. He took the time to compare several
cars  I was considering (A4 or 328xi) and we test drove both. At the end of
the day the accommodations provided by Mr. Altavilla and his consideration
for my needs as a customer made the decision for me. I bought the A4, having
had no intent on doing so when I arrived. Mr. Altavilla is a young guy, but
given he’s around my age it made the experience that much better because we
could directly relate. I sincerely appreciate his time. From purchase to
delivery Mr. Altavilla kept me up to speed on where everything was in the
process and did anything he could to ensure I was satisfied.
I received my car Weds 3 Mar and I have no regrets. I have spoken to
numerous friends and every time I tell them “if you?re going to go look, go
to the Audi dealership and ask for Wayne, you won’t regret it”.
I hope you all pass along my sincere appreciation for the courtesy and
professionalism of Mr. Altavilla.

March 4, 2010

I had such a great experience at this dealership this past week.
Once I arrive at the dealership,I told my salesperson Maged Aboudib what I
was looking for, what I didnt want and what I was looking for my payments to
be.  He went and found a car on the lot that fit my criteria.  During our
test drive, he was very informative both about my specific car as well as
Honda in general.  He was able to answer all of my questions in regards to
the Certified warranty and made it very easy to understand.  Maged was in no
way pushy with the sale as he allowed me to sit in the car and take things
slowly once we arrived back at the dealership.  Once the sale was complete,
I had to wait a few days for the car.  Maged called me with updates on the
car and kept me updated with what was happening with the car.  Maged made
his best efforts for me to get the car on Wednesday.  He was able to get the
inspection, registration, interior and exterior fixed even with the small
obstacle we ran into…and we still met the goal for Wednesday pickup.  He
went above and beyond what was necessary.  I appreciate his help and would
offer this dealership to friends and family in a heartbeat.  Thank you Maged
and Herb Chambers Seekonk for making my experience as pleasant as it was.
Thanks again!

March 3, 2010

Hello Mr. Chambers,

I wanted to follow-up to let you know your staff at both BMW -Boston and
Chrysler-Milbury have successfully satisfied the buying experience I
expected.  The hard work of your staff (Melissa, Mohamed, Anthony (Boston)
and Jeff Alberts(Milbury) have proved to me that customer service still
exist within the New England area. The immediate response from  your team
has salvaged the impression I had of Herb Chambers.  

I look forward to future business with Herb Chambers thanks to the
individual listed above.

Thank you,

Chris

Today I was in for service and even though it took a little longer
than
expected,I was taken right in By Heather Bohana and she made sure
they gave the service That I wanted (oil change & Sticker) and they
even vacumed the car also. THank-you Herb Chambers!