Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

3/28/10

Hello Herb,

I want to thank you for the outstanding support your Natick team offered my
wife and I during our recent Mercedes purchase. I am a Sales Manager myself
and I appreciate great service so I wanted to share our great experience
with you.

We live near Inskip in RI so we shopped there. We also looked at the
Westwood dealership and others but between the lack of service, inaccurate
information provided through their website, and their limited selection of
vehicles, we selected a vehicle at Herb Chambers of Natick. After 3 vsists,
we bought a Mercedes. I wish I could name all the friendly / very
knowledgable people we met. It started with Brad who reeled me in through
the internet and then we interacted with about 5 other outstanding employees
to include Fred, Lou, Aidan, and a few others.

We will pick our car up this Wednesday (I think) and look forward to driving
our first Mercedes. So from one Herb to another, thank you for making our
buying expeience an enjoyable one.

Rgds,

Herb

March 26, 2010

Hi,
We just leased a mini – hope to get it this coming week, and had a
completely positive experience with the team on Comm Ave.  In particular, I
have to tell you that my husband and I (who have bought and leased many cars
in our 30-year marriage) have never had a better sales person than Gabriella
Hanley.  She was really a pleasure to deal with.  She was extremely helpful
and knowledgeable, and most impressively did not try to sell us something we
didn’t want or need.  We felt that she was really trying to find the best
fit for us – something we’d really be happy with.  Between her great
service, and the Business Manager, Kevin Barry, who helped put together a
very fair lease package for us, we walked away extremely pleased and
satisfied.

many thanks,

Kathy

3/25/10

Mr. Chambers, I just wanted to let you know how happy I am with the
1996 Arena Red Porsche Carrera I recently bought.  The car looks and, most
importantly, runs great.  I was very impressed with your staff, especially
Jim Estabrook and Peter.  They assisted me with every step of arranging a
pre-purchase inspection, an appraisal, financing, and shipment to Franklin,
Tn.  Thanks for your commitment to quality in your cars and in your customer
relationships.  David

March 22, 2010

Herb-Saw your name mentioned on the Archbishop Williams High School website for allowing our athletes and their families to park on your property. I personally wanted to take a moment to thank you. It is very generous of you. While researching how to contact you I must say I enjoyed your website. Learned a lot about you and viewed your car collection!!!
Thanks again from an Archbishop Williams parent who has been parking at the field in Braintree,MA for 10 years while watching my kids in athletics.
Wanda

March 22, 2010

Dear Mr.Chambers – my fiance and I really have to commend the staff at the Chrysler Jeep Dodge dealership in Danvers.  I have been rather picky in my search for my ‘dream’ Jeep Wrangler, and Jim and his staff really went above and beyond.  Jim himself called many dealers, outside of Massachusetts, to ensure that he could find my car.  He kept us in the loop when things didn’t go quite as fast as he knew we were hoping for.  I enjoyed working with Anabelle (sales) and Josh (financing) – they took an intimidating experience and made it easy, with a real honest friendliness.  My fiance and I felt very comfortable working with them, and the price was perfect for what we all went through.  A real positive experience, and I will be happy to return for keeping my Wrangler looking and working as new. 
Sincerely, Debby and Frank

March 22, 2010

I just purchased a pre-owned Lexus ls460L from Mohammad.  I purchased it via
the internet.  I found the car via searching for a Red pre owned Lexus LS460
L.
After finding the car I called and Mohammad talked to me about the car. He
got my confidence up to the point that I purchased the car
“sight-un-seened”.
He did a great Job of selling me the car– then he turned me over to Azi to
do the paper work via the phone…. Azi is as professional as it gets.
Because of the complicated way in which I title my cars, it is a bit of a
stretch for  a car dealer’s office to understand.  However having said that
– Azi understood want I wanted and he made it happen.  I was impressed.–
But the best part of my story is picking the car up.
I flew into Boston Friday morning, Anthony cam to the air port to pick me
up.
He was very accommodating.  He spend all the time I needed to understand the
features of the car etc.  Azi, and Mohammad finished the paper work with me
and I left.  I drove straight back to TN — where I had a meeting at 1pm on
Saturday– I drove straight thro (18 hrs of driving) — The Car is even more
that Mohammad told me it is.  It is perfect and my experience with you
company could not have been better.   You should be very proud to be able to
have staff people like these three guys.  
I think they are helping you set a new lever of satisfaction.
BTW– I stopped at you Lexus dealership on my way out of town to buy a
“Lexus” license plate holder. — WOW what a beautiful dealership.  The guy
in parts was very helpful in not only helping me select the plate holder but
also giving me some directions as to the fastest way around some traffic.
You have trained you people well in regards to customer attention.
I only hope my customers get the same kind of experience from my sales
people.
Congratulation on you staff.
Thanks again,
Sincerely,
Bill

March 17, 2010
I just wanted to follow up on a quality assurance call from Grace yesterday.  I had rated my salesperson, Julia, a “9″ out of 10, but she really deserves a 10   The whole buying experience was very pleasant, Julia did a great job answering all my questions and helping complete the transaction.  The dealership itself was a relaxed and low pressure environment and the information on its web site was very helpful and complete, it deserves a “10″, as well.  Thanks for everything -  Bruce

March 16, 2010

Dear Herb Chambers,
I took my Daughter to your Aurbrn dealership to purchase her first new car on Sunday. We dealt with Jimmy Eldean. I have purchased several Toyota vehicles from this dealership in the past, but not recently due to an un pleasent experience with one of the Finacial people several years ago. Sunday’s experience was fantastic. Jimmy Eldean was a fabulous Customer care person. He gave us a very good deal, we did not have to haggle for hours,he made the whole buying experience a pleasure.
This man should be a role model for all your employees.
Jimmy ran around in the driving rain, got soaked, just to make this deal happen.
Also I would like to note that your General Manager and the financial guy were courteous, professional and very helpful as well.
It appears to me that there have been some very positive changes since I last dealt wth Herb Chambers and I look forward to future business, Sincerely Paul

March 15, 2010

I wanted to let you know about the EXCEPTIONAL service I received
today.  It was pouring rain and I needed new the new rubber inserts for my
wipers.  I came in and bought a pair.  A gentleman named Matt came over and
put them on my car.  I did not ask him to do this – but he did it on his
own! I was so impressed (and very happy too!).

I hope you can do something special for Matt – what a great employee!

3/15/10

I just want to say “great job!!”  I had my 2002 Sante Fe in for
some recall work late last week and Kevin Pierce did an excellent job in
taking my car in, getting the items fixed and handing me back my car,
cleaned and vacumed. He was professional and polite,..and I appreciate the
service !!