Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

February 5, 2010

We recently purchased a g37x. after shopping around for for about 6
weeks I decided it was time to move and buy a car. on the return visit to
your dealership on sunday 1/31, we arrived at noon and drove our new car
home at 4pm. your sales consultant JOHN CANTLIN and general manager PRANAV
GILL were the ones who made it happen, since the car was in the showroom. I
had to bring the car back to pick up a key and owners manual, which I was
told I would have to do, your service manager STU was very helpful. the only
one who was unhappy about the deal was my checkbook. overall a good car and
a good deal.

02/04/10

Herb,
Steve Schepici just sold me a GLK350 and he was great. Best car buying
experience I ever had. My last vehicle was from your MINI of Boston group
… great service experience there as well. Whatever you’re doing to
motivate your troops it works.

1/31/10

Herb, last year i asked you for a deal on a new porsche and George and Michael gave me the deal of a lifetime. I was treated so well i am buying a X3 tomorrow on the first floor from Abdou for my daughter. Another great deal and she will be safe!!!

January 31, 2010

This morning Jan 31, I went to your dealership for service as a
result of my Civic starting to make a strange niose on saturday afernoon.

When I called them, they said they had an opening on Sunday which I thought
was absolutely faantastic.

Upon arrival I was treated very courteously by Adam in Service who promptly
logged me in and took my car in the service area.

I went to the lounge where I enjoyed using my computer and your guest
wireless network. Another plus.

Within 30 minutes, Adam came to me stating threy had found and corrected the
problem which was an errant rock that had bounced up by the driver side tire
and got stuck in a cavity near it.

He said no damage was done to my car which was good news.

The other good news was when he gave me the bill, or should I say when he
didn’t give me the bill. Ha! Ha!

My compliments to Herb Chambers and his staff!

I have always brought both my cars to Westborough Honda and this last trip
jusr reinforced why I go there.

Good job, Adam and the Service Technican who found the problem.

Yourss truly;

Donald

January 31, 2010

Salesman Frank Merino is the best salesman I have ever encountered.
He was extremely knowledgable, courteous, and polished.
I just returned from the Warwick Herb Chambers and placed a deposit on a
Saturn.  The test drive I/we took with him was safe and chuck full of
answers.
We didn’t need to ask one question.
I have been shopping for a used car for months and spoken with dozens of
salesmen.
He ranks at the very top!
I would surely send all of my friends to him!
Ann

January 30, 2010

I just wanted to say that the experience of buying my 2010 Mercedes
GL450 was terrific.  I did not think I would love the car as much as I do,
but I do.  My salesman, Keith Robinson, went above and beyond to explain
everything about the car to me and Mike Benoit was great with working a good
price on the car.  We have been very happy with this dealershoip and only
hope the good service continues.  This is the second MB we have bought there
- keep up the good work and we will be back!!

Thanks! 

January 29, 2010

Dear Herb,

Thank you for all your help. I want to commend the outstanding service I
received at the Boston BMW service department. Melissa Stetty, Paul Chella,
and Bill Masurick were so professional, caring and on top of servicing my
BMW (and me) for that matter. I have been buying cars from you for many
years and there will be many more ahead.

Thank you

January 28, 2010

I am a new customer to herb chambers in somerville within the last
6 months or so.
nathan haugh is my service advisor and has been so professional, that i am
sold on herb chambers altogether.
consider me a new loyal customer because of him.
rich

January 28, 2010

First, I have been a Ford person and family for over 30 years.
When I arrived at your showroom and felt very welcomed.  So far from the
sale to 1st service has been a great experience.  I have recommended others,
if in the market, to go to Danvers.  You have my 2 thumbs up.  Thank you

January 26, 2010

Herb,
I year ago I wrote to you about my great sales experience when buying my
Porsche Cayenne… Today,  I am writing  to tell you that the same great
experience continues with your service folks.  When dropping my car off for
service, I mentioned to Frank Misciosca that a back up bulb needed to be
replaced or I would be unable to get an inspection sticker. In 45 minutes my
car was ready and I had a new inspection sticker ! Now, that’s customer
service !!
Sincerely,
John