Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

10/03/09

Sirs , last week I was assisted at your Westborough parts
department by Pete and Manuel , their names were not listed in platinum on
the wall but the service that they gave me was , Ray

Oct. 2, 2009

Had a Ford F-150 Company Truck and always took it to your
Westborough Ford for service…thought you should know they always did a
fantastic job and fast.  The 4-whl drive would not engage one morning, of
course we had a snow storm, so I came in w/ no appt. and was cordially
greeted, asked the problem, the mechanic came out to explain the
situation/problem, you had the part, it was put in quickly, covered under
warranty, and I was on my way.  When you make your living needing “the
truck” I was thankful I took it to your Westborough dealership!

September 30, 2009

I really appreciate the great service I got from Honda of
Burlington.

Two weeks ago I bought a used Honda Odyssey. I promptly ran down the
battery, but thought the starter was defective. Your team fixed the car and
paid for the towing. A very nice, and unexpected touch.

For what it is worth, in the last five years I also bought three new cars –
S550,E320, and Range Range Rover — from your dealerships. The great
service I got on those cars made me turn to your dealership when looking for
a car for my babysitter.

Best regards,

Michael

September 30, 2009

I would like to compliment your dealership on their excellent
rapport with the customer.  I am 65 and bought many cars over the years and
always hated it because of the hassle the salesmen present to the customers.

Giovanni Tosti  at the Mini dealership on Commonwealth Avenue talked me into
a Honda.  I had been tryiing out  several cars and I asked him for advice
and he told me that an Accord would meet my needs. He brought me to your
Honda dealership next door and  introduced me to Keith Banks-Obanor.  They
were so nice to me and listened to what I wanted. He was the most gracious
salesman that I have ever met and gave me everything that I wanted in a car
in my price range.  I am very impressed with your dealership from the sales
people to the finance person and everyone in between.  I love my new Honda
Accord and will tell all my friends to go there for their next car. 

Sincerely,
Jane

September 30, 2009

Our Salesman, Jose E. Carrasquillo was knowledgeable, respectful.
honest and very personable.  In no way did he engage in the obnoxious “Hard
Sell”.

Lascelles Mackenzie, the Financial Officer, could not have been more
accommodating and pleasant.

We would never buy a car from any other dealer than Herb Chambers Honda.

They are a class act!!

Janet