Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

July 17, 2009

Gentlemen:
Decided to have my CLK320 oil and filter changed at a local Danvers garage on 7/16/09. However they could not remove the oil filter because their tool slipped and they were afraid of part damage. Great!
I then drove to Flagship-Lynnfield where I should of gone in the first place. Within 10 minutes of arrival the filter was changed no charge and I was on my way home.
Great and prompt service.My thanks to Nicholas Irving and the lady who assisted.
Ray

Dear Mr. Chambers,  I am presently leasing a Toyota Sienna. My
lease is up next month and  I am in the process of trying to decide what
vehicle I would like to get into next. I have narrowed my choices down to ,
another Toyota, perhaps a Honda and now a Saturn Outlook. I went into you
Warwick Saturn dealership earlier today with my cousin (6 Saturns in her
family so far, all from your Warwick location)She encouraged me to check out
the Saturn vehicles. I was promptly greeted by one of your salesman, Frank
Merino. I never in a million years would have imagined the pure delight and
fun I had out on a test drive with him. I was impressed with his knowledge
and expertise with all of my questions. I am a single Mom and this chore, if
you will, of buying a new vehicle can be very imtimitating. Frank spoke with
another gentleman about getting me a good price and I feel we are almost
within the range that I am looking for price wise (within 50 dollars per
month). I decided to see if I could do any better with some internet
research and your web site showed up very soon after I started looking.

This was my first experience in buying a car at a Herb Chambers
dealership and it was the wonderful. Pleasant is usually not a word one uses
to describe car buying but it was. It was by far the best experience I have
had in purchasing a car. My salesman Khoa Nguyen was excellent. He could not
have been better. He was straight forward, non agressive, and very
informative. I have been telling everyone I know that I will never buy a car
anywhere else.
Thanks for everything.

July 09, 2009

Dear Herb:
I am not much on giving customer feedback because usually I am concerned
about getting spam mail or harassing sales calls. However, my experience
with your Westborough Ford dealership deserves a comment or two.
I was driving to Nashua NH on 495 when the electrical charging system
failure indicator came on in my 2005 Ford explorer. I called 411 to find the
closest dealership and Westborough was it. I called them and told Jeff
Krasner the service manager my dilemma.
It was raining like crazy as it has for the past month in New England and I
had less than 2 hours to make it to an important sales meeting. Jeff assured
me that they would take the car in immediately and diagnose the problem.
Well that is when I was impressed by Jeff and his team. The car war taken in
immediately and because the diagnosis was a bad alternator it would take
linger to repair than the time I had. I explained my time constraints to
Jeff and he took care of me by giving me a courtesy car for the day.
When I returned my car was completed and the staff was very cordial and
wished me a pleasant day. I was 3 hours from home, wet but in good mood
because of the experience I had at your dealership with my 220,000 mile 2005
Explorer.
Thanks for being the leader you must be that inspires your team to care
about their customers.
Kind Regards
David

July 08, 2009

I recently experienced an engine failure in my 2006 Audi A6. After
learning that the engine needed to be replaced, the Audi service center who
had the car(Rietzel), offered no advice or solution for me. This in spite
of the fact that they had worked on the car for a different problem only 10
days before the engine failing.
Fortunately, I am acquainted with a Herb Chambers employee, Jay Gubala. Jay
heard my story and suggested that I speak to the Audi Burlington service
manager, Bob O’Niel. Bob confirmed that the engine did indeed need to be
replaced, but immediately offered options for me to pursue. He even
contacted Audi North America on my behalf. While Audi has not provided a
satisfactory solution for me, Bob has continued to stay in touch and also
put me in touch with Paul Cheng of the Audi Burlington sales department.
Paul followed up with me promptly and investigated the value of my vehicle.
Though I do not yet know how I will resolve my problem, you can be assured
that any service work or purchase will be done with a Herb Chambers
dealership. All three of the people I have dealt with, particularly Bob
O’Neil, went above and beyond to assist me.

Thank you,

Jack

On Monday evening, I was in a dire situation and did not know what I was
going to do.  I had just arrived into Boston from Ireland and was unable to
locate my car keys (which were back in Ireland).  My husband flew back home
to Florida to work and I needed to drive to New Hampshire to pick up my
three kids at my in-laws.  My husband was able to locate your dealership in
Danvers and they made me a new key for the car.  It was now 6:00 pm and I
took a cab from the Four Points Sheraton in Revere to your dealership,
picked up the key and took the cab back to the hotel.  I followed the
directions given to reprogram the key but it did not work.  At that point it
was very late, I was very upset, and I called your dealership back to see if
they could help.  I spoke to a man in the sales department who said that he
was going to call me back and get me someone who could help.  I never
thought that he would call back but sure enough he did and told me help was
on the way.  It was now almost 9:00 pm and I got a call from Tony Messana
who works in your parts department.  He came all the way from home to come
and help me with my key.  When he arrived, he concluded that the key was not
programming due to the battery being almost dead.  He then called another
man named who also works in your dealership named Mike Zuccaro.  Mike also
came all the way from home with jumper cables to charge the battery and
program the key.  Tony then charged the battery with his hummer and was able
to program the key, which takes over 30 minutes to do.  It was now 10:34 pm
by the time we all left the parking lot of the Sheraton Hotel.  I know that
this had been a long story, but I needed to tell you some of the details
that took place that evening. 

I am truly touched and amazed by the kindness, generosity of time, and care
your staff exhibited Monday evening.  This also includes the sales staff and
the receptionist handling all of my phone calls.  Tony and Mike went above
and beyond what anyone should expect of them and I am forever greatful for
their unselfish act of kindness.  Your staff has restored my faith in
humanity in such a crazy selfish world.  I thank you, my extended family
thanks you, and most of all my children thank you for giving them back their
mommy.

My salesman, Daniel Ryan was the best car salesman I have ever had
the pleasure of dealing with.  Mr. Ryan was very warm, friendly,
intelligent, and reliable.  He was able to answer all of my questions about
my new car, as well as help me through the process of trading in my old
truck for the new car.  I knew that if I had a question or needed help with
anything Mr. Ryan would be there in a second to help me.  When I go to buy
my next car I will be sure to go to Herb Chambers Infiniti of Westborough
and have Daniel Ryan as my salesman.

Mr. Chambers

I just wanted to take the time to let you know about one of your employees.
I recently purchased a M-Class at your Flagship Motorcars in Lynnfield
location. My sales person, Peter Zahoruiko was wonderful. This is the
third time that I have purchased a car from him and I can say that I will be
back again. I enjoy dealing with Peter because of his professionalism and
the fact that I never ever feel pressured. Peter knew what type of car I
was looking for and he made sure that is what I got. I can say that I am
very happy with my recent purchase. I think that Peter is an asset to your
business and that you are very fortunate to have such a great sales person
working for you.

Bethany

I recently bought a new Toyota Corolla LE, as a surprise for my
mother, from your store in Auburn. I want to commend your sales consultant,
Steve Wilbur, for his excellent help in resolving some issues, relatively
small, but bothersome, with the new car. Steve went well above the normal
level of customer service handling all of my concerns with careful attention
showing a genuine and sympathetic attitude toward my issues. You are to be
commended for having an employee of Steve’s calibur on your staff. I will
recommend your dealership to my friends who are interested in purchasing a
new car largely due to my experience in dealing with Steve Wilbur! Please
be certain that Steve is aware of our thoughts.

Thank you.

Deborah