Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

July 29, 2009

Hi Herb,

I would like to compliment Richard Harley, the parts manager at your Saab
dealership in Boston.

I have a 2008 9-5 wagon and recently purchased a “lifting bike rack” from
the dealership. It has been a drawn-out ordeal to get the thing to work,
but Richard has been extremely diligent, accommodating, and ultimately
successful. We spent many minutes both over the phone and in person trying
to figure out this fancy-shmancy bike rack. It was actually a rather fun
puzzle, in which Richard was fully immersed. He spent a lot of time and
effort making it work out to my satisfaction. His crew, several of whom I
met, were also engaged in the project and I enjoyed my interaction with them
as well.

Customer service in general has been excellent.

Thanks,
Steve

7/29/09

Although I live in NJ and I purchased my Audi (I have a few Audi’s) in NJ, I actually work for a company in Burlington, just up the street from your dealership, so I do bring my car in for service there while I am in the office here in Burlington.

I stopped in yesterday to aks about adjusting my sunroof on my 2008 RS 4 (great car, by the way) and Eric Thorner took care of me. He very helpful, fit me in to look at the car immediately, fixed the problem very quickly and returned the car washed and vacuumed, and didn’t charge me (even though the warranty resides with my dealer in NJ).

Very professional service and a great new facility. It was the first time I have been in your new locale. When the time comes to look to purchase another new Audi (you have a very nice R8 in the showroom, but I’m not ready yet for that), I’ll have to shop up here as well.

Thanks again,

Paul

July 27, 2009

Dear Herb

I have just leased a new 2009 Porsche 911 Carerra 4S (122,000$) from your
Porsche Sales Manager,  Peter Wienstroer. I was all set to purchase either a
2010 Jaguar XKR or an Aston Martin DB9 but thought I should check out
Porsche first. Peter was terrific. I have never met a sales person more
knowledgeable about a product. I am an inventor and a Professor of
Mechanical Engineering at MIT and so like to understand in detail any
technology I am buying. Peter was able to answer even the most detailed
mechanical questions instantly and even knew the answers to my many
questions in metric units. He immediately realized that the new PDK gear box
in the 911 would be of great interest to me and indeed after a test drive
there was no way I could consider either a XKR or a DB9 with their old
“tiptronic” like transmissions. Peter is easily the most impressive car
sales person I have ever met. Good work for having someone of Peter’s
caliber on your staff.

Regards, Ian

July 27, 2009

I had my F250 serviced at the Westborough location and wanted you
to know that Jeff Krasner provided outstanding service.  Jeff resolved a
major issue that I had with my truck and did so in an efficient, friendly,
and very professional manner.

I wouldn’t hesitate to bring my vehicle to Jeff again in the future.

Thank you.

July 27, 2009

We want to relate the wonderful experience we had in the recent
purchase of our 2009 Ford Escape in Westborough.  The entire staff was
knowledgeable, professional and warm.  The General Manager, Paul Ziffer, was
extraordinary in his efforts and caring.  He has obviously set the same high
standard for his whole team.

July 25, 2009

Hello,

        My F350 was recently serviced at your delership. I can honestly say
that it was the best service I have ever recieved. The staff was
professional and courteous from the moment I entered your dealership. The
scope of work the truck needed was major. Hats of to your dealerships
service foreman and diesel technician. The truck has never run better.
Frank, service advisor, kept me posted every step of the way on the repairs
being made. I am a “raving fan” and will be coming solely to your dealership
in the future. I’ll be sure to recommend your dealership to all I know. 
         I am a regional manager for Cap World Inc. and customer service is
my main focus. Jeff Krasner is to be commended for he mastered this.

Thanks,
Jeff

July 22, 2009

Dear Sir,
I purchased my first BMW on 1997 at dealership in Natick and i was so
satisfied that couple of months ago i came from NJ (i used to live in
Randolph) to purchase a CPO car. Sales man Jimmy K and accountant Dan
Stanley made this purchase an easy transaction and were so helpful and
careing.
Since i have been at your dealership i assumed all dealership are the same
and did i make a mistake. The dealership in NJ DiSimmone is not even close
to your dealership. They are not happy that i bought my car from Natick .
When i purcahsed my car Dan told me to purcahse wheel and tire coverage and
i did. Few days ago i had a nail in my tire and Dan saved me $500 by having
the coverage. Today i had to get my BMW ASSIST activated and they told me i
have to take my car to BOSTON to activate it?? I called Jimmy K and Dan
today and told them about what has happened. Jimmy K called them and they
are activating it in here.
I would like to let you know that this two gentleman have been helping me
and i am thankful to them. By the way i found out the day that i picked up
my car It was jimmy’s day off but he showed up on Thursday to take care of
me anyway.

Please let them know or forward this Email to them that i appreciate their
help and they should be commented for their services. My car is very sharp
and get compliment about it at all times, you have one loyal customer.

Regards,

Abi

July 21, 2009

I am writing to tell you about my recent experience at your
Infiniti dealership in Westborough. To say that it was the most courteous,
accommodating, professional and friendly service that I have ever received
from any car dealership is an understatement. Paul McDermott and Terry
McCormack treated me as if I was their most important customer. My
daughter’s car, a 1996 Infiniti, was brought into the Westborough dealership
for repairs. A part needed to be ordered, so the car was not ready when
expected. I was given an Infiniti G37 as a loaner car in place of her 1996
Infiniti. I couldn’t believe it! I was hoping they would have trouble
repairing her car so I could keep your car longer which, of course, did not
happen. Her car was ready on time and at the repair cost that was quoted to
us. If I could afford to buy a G37, I certainly would. The car was amazing.
I’ve told all my friends, family and co-workers that your Westborough
dealership is truly one of a kind as is the G37.

July 21, 2009

We are writing this email in appreciation of what Bill Murphy has
done for us at the Audi dealership in Burlington. We have dealt with many
dealers in our lifetime – but no one has impressed us as much as Bill
Murphy. Most dealers are only nice to customers – until they make their sale
and get the paperwork signed. However, Bill stands apart from this in many
aspects.

We came into the Audi dealership thinking of buying a car. Within an hour -
we were sold on our Audi S4. Bill worked with us to get us the 2-year
certification and ensured that the car was given to us in top notch
condition. Even after he made the sale, he called us to ensure the car was
running fine and spoke to us like a true friend. He wasn’t just a
salesperson – he is remarkable.

Definitely, after dealing with Bill Murphy we will recommend your dealership
to our family and friends. Bill has outstanding customer service skills and
most importantly treats customers with honestly and respect, which we truly
appreciated from him.

Please convey our thanks to Bill Murphy.

Thank you,

Ramesh

July 20, 2009

Dear Herb, I just had to let you know of my experience with one of
your employees named Robert Hall. I have been very fortunate to have him in
my life in dealing with my new Honda Accord coupe. I have needed his help
a couple of times and he was right there for me. This last time July 16 I
had my oiled changed first thing in the morning and I told him that I am
currently taking care of a dying person and I need to leave here as soon as
possible as the family was covering for me. He reassured me that I would be
a priority since it was urgent. He, as usual with his patient personality
and professionalism got it done. I think he is a gem not only to me but to
many others. Your company is luck to have him and so am I. Thank you
Robert… Petra