Herb Cares | The Official Herb Chambers Companies Customer Satisfaction Site

Herb Chambers Welcomes You!

Categories: Herb Cares
Posted on September 17, 2008

Herb Chambers

Please upgrade your Flash Player

To gain the full experience you must upgrade your flash player. Download Adobe (Formerly Macromedia) Flash Player 9

Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Herb Chambers

 

Kishani – Westborough, MA

Categories: Sales Dept., Service Dept.
Posted on April 30, 2009

4/29/09

Hello Mr. Chambers

I am very happy to write to you regarding the dealership that I visit to take care of my car-the Westborough Honda dealership.

Mr. Abdul Khalid sold my husband and I, two new vehicles last year.

I purchased a 2009 Honda Accord and my husband Kevin, a Honda Pilot. We were both very happy with Mr. Khalid and will readily recommend him to more potential customers. Mr. Khalid was very helpful and went out of his way to provide both of us with information and get vehicles we both enjoy driving.

I never thought I’ll see the day when I would say, ” I love my Honda.

I feel I am being unfaithful to my Audi TT”. Mr. Khalid did a graet job of finding a car that fitted my travels.

I am also very happy about other personnel as well.

Mr. Tom Van Fechtmann, the manager for the store from my first visit, made me feel welcomed. He and other staff members collectively made Honda an easy place to visit and get my car serviced and cared for. My car had a small issue that came up, and Mr. Van Fetchtmann went out on a limb to fix the issue. I was very impressed by his commitment to provide service excellence.

Today, Mr. Allon Swift, much like his name, got me in and out of the dealership after grade B type service on my Accord.

Overall, I am very happy regarding the service that is provided at the Wesborough location. I have found that the personnel at the dealership to be friendly, efficient, provides quality work and to be extremely professional.

Thank you.

Kishani

Tags: / / / / /

Diane and Brad – Westboro, MA

Categories: Sales Dept.
Posted on April 30, 2009

We recently purchased a new honda from you at the westboro dealership. We would like to compliment your sales person, Dan Dubay. From the beginning we liked him.. His professionalism, kindness and genuine concern of us went a long way.   Please thank him for us.. My son wanted us to deal with Bernardi’s but we stayed with Herb Chambers because of him.. We have already let a lot of our friends know this.. Thank you and have a wonderful day.   Sincerely , Diane and Brad

Tags: / / /

AnneMarie and James – North Providence, RI

Categories: Herb Cares
Posted on April 30, 2009

I JUST WANTED TO SAY AFTER SPEAKING WITH YOU R ASSISTANT NICOLE
TODAY, MY FAITH IN YOUR COMPANY HAS BEEN REINSTATED..YOU HAVE MADE AN
EXCELLENT CHOICE AND SHOULD FEEL AT EASE WHEN YOU ARE AWAY FROM YOUR OFFICE
IN KNOWING THAT NICOLE IS IN CHARGE OF YOUR PROBLEM SOLVING..she addressed
my concerns immediately and listened and explained and im sorry that i was
at fault for not understanding the situation but feel better now that i
spoke to Nicole
Thanks You for your time..I dont feel the need for you to return any calls
or emailsnow that Nicole and I resolved my concerns
Thanks so much for your time

Tags: / /

Catherine – Boston MA

Categories: Service Dept.
Posted on April 29, 2009

4/27/09

I am writing to commend Herb Chambers Honda of Boston for a customer-friendly service policy.

I bought my past two Hondas there, and had a very good experience each time.

Service visits have been efficient and friendly.

A few years ago, the cable on the door to my gas tank broke, and HC fixed it under the warranty.

Recently, the cable broke again (through no abuse or misuse, clearly a defective part).

I brought the car in today to have it repaired. I received a quote of $220 to repair it. This didn’t sound right, since I had just had it fixed a few years ago and it was already broken again. I asked if HC could back this repair, since I am a loyal HC customer. I was told that HC would cover 75% of the cost of the repair, leaving me responsible for only 25%. This seemed fair to me, and now the repair has been done.

When I told a friend about this (she already knows what a good experience I had buying my last two cars from HC), she said she would buy her next car there.

Your willingness to work with your customers in order to make sure they are satisfied is what keeps me coming back, and recommending you to my friends.

Thank you.

Catherine

Tags: / /

Lynda – Natick, MA

Categories: Service Dept.
Posted on April 28, 2009

4/28/09

 

Hello!

 

I must admit that I was surprised to hear from Ken Black within a few hours of sending off my email, and even more surprised by his response.  He was professional, not at all defensive or accusatory, gave a clear summary of what he felt might have occurred, and offered an $800 service credit that I was happy to accept.

 

My father bought his first Mercedes from Foreign Motors West years ago, and my extended family continued to buy and service cars there for many years.  When I heard that Chambers had bought the franchise, I was somewhat concerned — my impression was that customer satisfaction for Chambers dealers could be most generously described as “mixed.”  But I our experience has been excellent.  The service department is polite and efficient, and the response to my complaint was immediate and helpful.  I would not hesitate to recommend FMW to anyone looking for a Mercedes/BMW dealership.  I will also comment on the dealerrater.com website about this experience.

 

Thank you for your help in resolving this matter.

 

Lynda

 

_______________________________________________________________________

 

4/24/09

 

I have taken our Mercedes C230 to the Natick service department ever since it was passed along to us by my mother-in-law.  I have been impressed with the efficiency and courtesy of everyone I have come in contact with there and, until recently, have been very satisfied with the work that has been done.

 

      Earlier this week while I was out of town, my husband heard and felt the loud thump-thump-thump that signals brake problems.  The sound was so loud that he feared driving the car any distance, and so he took it into our local mechanic for a look.  He was not surprised to hear that the car needed all pads and rotors replaced and authorized the work. 

 

      He told me this when I returned home.  I had a memory that similar work had been done recently, and when I looked at our service records I found that you had replaced all four brake pads and rotors on November 20, 2008 at a cost of $1207.98.  I called the local mechanic who did the most recent replacement to ask if he noticed anything unusual.  He believed that the at the last service the pads had been replaced, but it was his opinion that the rotors had not been replaced in some time.  I have asked him to keep the parts he replaced should you wish to examine them.

 

      I cannot be certain what caused the pads and rotors to fail in less than four months and less than 2000 miles.  But I am certain that they failed, and that this should not happen in such a short time.  In a perfect world, I hope to be reimbursed for the costs of this most recent replacement.  At the very least, I hope you will provide compensation in the form of a service department credit for the failed brake job done on November 20.

 

      Please feel free to contact me if you would like further information or if you would like me to provide the defective parts.

 

      Sincerely,

 

      Lynda

 

Tags: / / /

Richard – Warwick, RI

Categories: Service Dept.
Posted on April 27, 2009

4/25/09

 

Mr. Chambers,

 

I am writing to you in regards to an outstanding service experience I had with the service department at Saturn of Warwick and, in particular, with Mr. A.J ( I regretfully never got his last name). In lieu of a frustrating (for all concerned I am sure) service situation, A.J handled himself with calm, professionalism, courteousness and a smile. He went above and beyond to resolve my issue and ensure total customer satisfaction.

 

I realize that it can be difficult, Mr. Chambers, to recognize individual efforts within a large company such as yours. It is my hope that this letter will bring to light the merits of A.J. at Saturn of Warwick. He truly is an asset and a positive representative of your company. In times where poor customer service tends to be the norm, A.J, and your Saturn of Warwick dealership, is a breath of fresh air and a pleasure to deal with.

 

Sincerely,

 

Richard

Tags: / / /

Ann – Boston, MA

Categories: Finance Dept.
Posted on April 27, 2009

4/24/09

 

Thank you for your very quick response back to my complaint. I am amazed at how seriously you take customer service. Morgan at Herb Chambers Honda of Boston got back to me right away and addressed my problems and concerns. He told me he is taking care of things immediately and overnighting a check to the warranty company. He also took the time to explain my loan to me again, which was very helpful. I appreciated his quick follow-up and the explanation for the lapse in canceling my warranty, but am still disappointed that the lapse occurred in the first place.

 

Ann

 

­____________________________________________________________________

 

4/24/09

 

I have to say I have been very unhappy with the customer service coming from the financial department of the Honda Boston location. First, I felt strong-armed into buying an extended warranty, which was presented to me in misleading terms. I cancelled it the following day, and signed a form to that effect when I picked up the car two weeks later. Now, nearly two months after I cancelled that warranty, I find out that Herb Chambers Honda Boston never cancelled the warranty.

 

I had to find this out from the lienholder, who I had to call because I never got my first payment stub. I find out from the lienholder that the reason I never got my payment stub was because they never got a mailing address, phone number, or email address for me from the dealership. When I put in a call and e-mail to the financial guy at Herb Chambers Honda Boston to find out why the warranty wasn’t cancelled and my information not given to the lienholder, I NEVER got a return call or email…for three days! I finally called again and surprisingly got hold of the guy in person, who “didn’t know why the warranty never got cancelled.” 

 

I have found the whole experience disappointing and unacceptable. I now have to keep calling the lienholder to make sure they got a check for the warranty amount — it is not my responsibility to be constantly checking up on Honda Boston to make sure they do their job, but unfortunately I find myself in that position.

 

Ann

Tags: / / /

Michael & Karen – Boston, MA

Categories: Sales Dept.
Posted on April 27, 2009

4/28/09

Dear Mr. Chambers:

I wrote to you the other day about a confusion that arose over options included with a 2009 Honda VP-DX.

As you suggested, we talked with the management team at the dealership and with Ron Alvarez, the sales associate who handled the transaction. I am pleased to report that the issue was handled efficiently, with understanding and more important, equitably for all involved.

I single out Ron Alvarez because he was the face of your dealership to us. He handled the entire transaction with a great deal of professionalism, he was ever gracious in working out what turned out to be some minor kinks and most of all he was unflappable and ever cheerful in the whole process. He went out of his way in a manner I would not have expected.

Thank you all for making purchasing a new car as about as enjoyable as you can make it. You have earned our continued relationship.

Sincerely,

Michael and Karen

4/24/09

 

Thank you for your response. I met with Howie and the sales representative to my satisfaction. With the exception of the confusion regarding car options, the overall sale from the moment we entered the store was easy and handled professionally. I appreciated it.

 

Thanks

 

Michael

 

_______________________________________________________________________

 

4/24/09

 

Dear Mr. Chambers:

 

My spouse and I bought a 2009 Honda VP on Monday this week. We are both very dissatisfied, and it stems from what we believe to be a material misrepresentation of the car and its features by both the salesman and his manager. We hope to work out an equitable solution before considering other options.

 

I will be going back to the dealership today with the hope to resolving our dissatisfaction.

 

Michael and Karen

Tags: / / / /

Howard – Boston, MA

Categories: Service Dept.
Posted on April 20, 2009

I’m writing to applaud the service I received this past Friday evening, 4/17/09, when I arrived late for the 30k check-up on my 2007 Yaris. The service team led by Service Advisor Xanchy Thach was extemely courteous and professional. Xanchy and his entire team turned what could have been an “uncomfortable imposition” into a seemless pleasant service experience. I will continue to recommend this dealership, moving forward, for the courtesy and professionalism of its service and sales team – as well as its products.

Tags: / / /

Sebastiano – Danvers, MA

Categories: Sales Dept.
Posted on April 14, 2009

 Dear Mr. Chambers:

I just wanted to share with you the wonderful experience I hade in purchasing my previously owned 2005 E500 Mercedes Benz from Emilio Locilento in your Danvers location.  Emilio went above and beyond to accommodate me.  I originally saw the car listed on your website and it was in your Burlington location.  Emilio made sure that the car was brought to me at the Danvers location so I could test drive it.  Needless to say I purchased the car without hesitation.  In all the years that I have purchased cars (and I have purchased quite a few) I have never had such an easy and stress free experience.  Emilio treated my like a member of his family and for that I am truly grateful.  You need more people like Emilio Locilento to be on your team!
Sincerely,
Sebastiano

Tags: / / /