Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Dear Herb,
  I was completely overwhelmed by the  positive experience that I had in buying a previously owned Pocsche Cayenne Turbo from your company. The ‘05 that caught my eye on-line was at your BMW Boston dealership due to its recent trade-in. I initially contacted Joe Santamaria from your Foriegn Motors West facility. (I had purchased a Mercedes Wagon from Joe in 1998 and I was delighted to learn that he was still with your company). Joe used your “Concierge” program and quickly got me in touch with Paul McDaniels at your Commonwealth Ave facility.

 I have to admit that I arrived with a chip on my shoulders – expecting a bad experience. When I met with Paul, he totally made me feel at ease and comfortable … as if we were old friends. Paul walked me over to Client Advisor Rob Gale who continued in the professional, upfront and friendly manner. After a brief test ride, (my decision), Rob introduced me to Catherine Rogers who made the transaction easy and hassle-free. While the paperwork was being drawn up, Rob made it a special point to introduce me to Frank Miscioscia, the Porsche Service Manager. Frank told me that he was very familiar with my car … that the prior owner took great care of the vehicle and that I got a great Porsche. Frank’s comments closed the deal. I knew I was getting a great car at a great price!

In the ensuing weeks since my purchase, I continue to get great service. I have received follow up calls from Rob telling me the spare key was in. ( I have even bumped into Rob in the street and he asks how the car is doing). When I went to pick the spare key, Paul McDaniels called over to me by my first name asking how the car was. Next, Frank Miscioscia told me that my oil was a bit down (a common occurence with the Cayenne Turbo) and that he would “top it off’ for me and even offered to get the car washed while I waited.

In conclusion, you have a great company with dedicated people who clearly know what they do …. and they do it in a friendly and pro-consumer manner.

I’m a very satisified customer.

I recently had some recall service performed on my Lexus. Service was preformed very well. But i wanted to let you know about the “extra mile” service provided by RJ Graf, the Parts Manager at Lexus of Sharon. Dropping off my loaner car, i picked up my own car but left my briefcase in the loaner. By the time i realized this, it was after closing (6:10pm friday) and i had important things in my briefcase i need the next morning. After several paniced calls and getting only the answering machine, i finally called the direct line to parts and luckily got hold of RJ Graf. RJ was extremely nice, immediately located my brief case in the loaner car, called me back and offered to drop it off at my house. I met him 10 mnutes later at a location convenient to both of us, and got my briefcase. Thanks to RJ. Great guy! He even gave me a restaurant tip that was excellent!

Brad

Dear Herb,

I had to let you know that aquiring my Cayenne has been my best car buying experience ever. Raffi, Michael and your son George were wonderful. It was laid back and smooth as ordering a fine steak from Ruth Chris. Raffi did a wonderful job explaining the mechanics of the vehicle. Michael treats you like an old friend. George made the process smooth as silk. I could not ask for more and I plan on being a Herb Chambers customer for the rest of my life. I plan on bringing my uncle to look at a 09′ 750 BMW. Thanks for a wonderful experience.

Regards-Tony

 Although we decided on another type of vehicle, we had such a wonderful experience at herb chambers honda in Westboro. Our salesperson, Dave Avery was exceptional. He was extremely knowledgable about the vehicle and really made us feel at ease. The sales manager was also incredibly nice with no pressure. We only wish that every dealership could be as great as yours! We plan on recommending this dealership to anyone we know who is interested in a Honda. Thanks for a wonderful experience.