Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

I’m writing to tell you about the excellent service I received at Herb Chambers Toyota Boston last month.  Xanchy Thatch went above and beyond to assure that my car was serviced and in safe condition for driving.  First, he arranged to have my car serviced on Christmas Eve, even though I contacted him only that morning.  Second, he arranged to have me driven from and to the dealership which was greatly appreciated since I am in my last weeks of pregnancy and there was quite a lot of snow on the ground.  Third, Xanchy was incredibly courteous and very honest with me.  When I opted to hold off on repairing a dysfunctional windshield wiper, he arranged to have it done at no cost because he didn’t like the idea of me driving away with one working wiper and a snowstorm in the forecast.  I can’t say I was terribly surprised by the excellent level of service, we have come to expect nothing less at your service center…in the past three years I’ve also had the pleasure of working with Jennifer Sanches who is always friendly, professional, and goes out of her way to make sure that service is done in a timely and excellent manner.  For a busy working mom with three kids, that is so important.  Thank you!

01/05/09

Mr. Chambers,

I’ve written many times regarding a recent purchase of a used minivan and a few problems I’ve had with it. Thanks to you and your staff all those problems were addressed and corrected. Per my last communication, I still had “doubts” with the van. I did in fact follow up with Jeff Albert at your Millbury location. He had Dan assist me with a 2005 Jeep I had my eye on (all the while they took the van in to inspect for me per my request to ease my mind). Long story short, I took delivery of the ‘05 Jeep Grand Cherokee 12/29/08 and have loved it every moment. I want to mention everyone I encountered at this location… Dan my sales associate, Jeff Albert, Steve the used car manager, Ken in service right down to who ever was the one that cleaned the Jeep for delivery.
I have to admit I was leary about buying through another one of your stores but they all restored my faith! I can’t express enough how well I was treated and the effort everyone took to ensure I was happy and satisfied with what ever it was I drove. I’m not one who usually has my vehicles serviced at the dealership but this one will only see the Millbury service bay! Thank you to all at Millbury Chrysler/Jeep/Dodge for putting my mind at ease and into a vehicle I feel safe in again.

Mr. Chambers,

I wanted to follow up regarding the issue I had with my Town & Country in that the steering rack had failed and caused a major safety concern. Both your Millbury Chrysler location and Ford of Westborough we’re able to correct the problem timely. They came to me, dropped off a loaner car and returned to my location when the work was complete. I want to extend a special thank you to Mr. Jeff Albert, General Manager of the Millbury Chrysler location for taking the time to reach out to me to ensure the work would be complete and accurate (even though it was Westborough fixing it). I expressed my concern with non “Chrysler tech’s” completing a major repair. He advised if I was still concerned to bring the vehicle to him and he’ll have the tech there inspect it with me present. He also mentioned if I was still not happy he would assist me with trading out and into something I felt safe in….. needles to say, I still have the thought of something happening so I am planning on looking into a 2005 Jeep Grand Cherokee he has in stock. I trust based on the level of courtesy I have already received from them it will be a smooth transaction. Thank you as well for your “check’s and balances” to ensure customer satisfaction on all levels from the start of the purchase all the way down to service and providing to your us, your customers.

Happy Holiday’s to you and your entire staff.

Bill

I just want to thank you for getting me a great deal on the 08 Lexus LS460 (green). You made things happen and Michael Fahn and Sam Prusak were extreamly professional. I will not forget my experience at your new Sharon Dealership (the best). I am pleased to tell my friends of my good fortune and the wonderful people and attention at Lexus of Sharon.  Thank you Herb and company.

1/3/09

Dear Herb,
I stumbled upon your Honda dealership in Seekonk when my 19 year old son found a 1999 Rav4 on their website.  We have been searching for the perfect vehicle for his first car. From start to finish we were 100% satisfied with the service we received from everyone at the dealership.  Adriel Calo was extraordinary. Excellent customer service as well as extremely attentive to my son, giving him a great first experience with car buying. And the car was in such great condition, and very clean. Also, Bill in Finance was great, very helpful and accommadating. I will say, that this was the most pleasant car buying experience I have ever had.

Thank you,
Kathy

Hi Herb
I am taking the time to send you an email to comment on our treatment and experience in the purchase of a new Saab.  Nick Crisafi our salesman and Jason Obrien his Sales Manager were terrific!  We came close to buying a Saab at Long and I did not feel right about the communication of the price and offers and called into your dealership. Connected to Nick and over 3 days gained confidence in the open communciation and offer and ultimately bought the car today. Both these guys are a credit to your organization and good solid sales folks. I am retired from many years in Sales/Marketing in the Semiconductor business and ran large sales groups.  Your guys were professional and open in all communication!
We were treated with respect and all questioned answered.
Congradulations on great staff.
rgs..Fred