Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

I cannot begin to tell you how satisfied I am with my Smart Cabriolet. From the point of sale to service and your parts department everything has been outstanding!  I have refered several folks to Smart Center Lynnfield, because of the A-1 treatment I always receive. Your staff is unmatched, Mark Hock, Gil Otero, Rob Giacalone, and Grace Cosco are a pleasure to do business with. Keep up the outstanding work!
Sincerely
David

1/26/09

I just bought a Pacifica from the BMW dealership in Boston. I was in a bad position when my old car broke down. They had my old car towed to Boston from Millbury as this would have been a large out of pocket expense for me. They also are having my new car brought to Millbury so I dont have to drive to Boston again. Even though I was at a BMW dealership that was very busy they treated me just like everyone else even though I was buying a used Pacifica. I felt like I was treated like I was buying a BMW. Even while negotiating I was not pressured and they were empathetic to my situation. If I ever have a BMW budget I will definately go back there.  Kudo’s to Ken, Abdoo and Azi. Thank you

It would appear that everyone I have encountered since my purchase last October of a Mini Cooper S Clubman, has an “attitude.”  Much to my delight that “attitude” has been great. Pleasant and helpful.

My primary sales person was Darnell with excellent support from Giovani, Aaron and Danielle (I think that is her name).  I received thorough explanations and honest assessments of all the options.

Since I was checked out at delivery I have had a couple of minor service issues. Including the initial check out Mark Ravin has been there for all service visits.  His “attitude” is one that makes this customer feel that anything I need, want or even think I want, can be done.  He is friendly, thorough and an asset to your company.

The car is great too.  My thanks to all for making spending money almost easy.

I purchased a Honda Civic from Herb Chambers of Boston in 2007 and have been consistently impressed with the level of service that I have received from this dealership. This past weekend I got stuck in snow and noticed the car was vibrating a little on the highway. I took the car in for service without having an appointment and was immediately helped by Michael Rassiccia. He was polite, friendly and extremely helpful. The service department was able to take care of the problem within the day. My greatest compliments to all of the people that work so well together to provide this level of care and customer satisfaction – I am actively recommending Herb Chambers of Boston to all of my acquaintances!

A little over a month ago I had the pleasure of working with Bethany and her team at Herb Chambers Honda of Westborough when I purchased a 2008 CRV. It was my first time going through the dealership process and everyone was very attentive and understanding. Bethany took the time to find out what was important to me and then applied that to our test drives. Two of the key selling points for me on the CRV were the backseat mirror built into the sunglass holder and the fold down center tray for accessing the backseat. Both small things, but since Bethany knew that my life revolved around children with severe special needs, my dog, and my family, she was able to find the car that suited all my needs and more. To date my Honda CRV is my second most pleasing purchase (second only to my dog). The car has performed beautifully in all types of weather. This being New England, I have had the opportunity to drive it in the snow, ice, sleet, slush, etc and I have always felt confident in the CRV’s handling and control. (To be honest during some of the big storms this winter, I felt safer in the CRV then I had in my previous car – a Jeep Cherokee.) I continue to be impressed by the service provided at Herb Chambers, whether its through Bethany calling to check in, an email from the service department, or simply knowing that I can always get my car washed – I feel valued as a costumer and part of the Honda family. I made the right decision when I went to Herb Chambers and while I’m sure my next vehicle will be many years down the road, I will be coming back to Herb Chambers because they have earned my trust and confidence. I am proud to be a Honda owner and thank you for the “great experience” of buying my new CRV!

¬¬¬¬¬¬¬¬¬¬1/22/09

I just want you to know that Tom and his team did a FABULOUS job!

After I wrote this email, I called your office to follow up on the email and Nicole suggested that I contact Tom.  I did exactly that and he responded immediately, professionally, and with a real goal of resolution.

After one day of my first discussion with Tom, we drove away with another car from Herb Chambers of Westborough and a very positive experience with the team there.

Job well done across the board!  Thanks again Tom.  You are a pleasure to work with and Greg and Norman were a delight to work with in helping us find a car.  As a sales professional, I truly respect great customer service and salesmanship.  You’ve got a winning combo there in Westborough.  My husband and I both noticed and admired it as much as we are admiring the Hyundai.

I will continue to recommend your business to anyone I know seeking a car.  Thank you for a great customer experience.

Heather

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1/19/09

Dear Herb -
I’m escalating a situation to your attention as a dedicated Honda consumer.

We have two Honda’s – one leased 2008 Pilot and one owned 2005 Civic.  We got both at HC Westborough.

Over the past 6 weeks, the Civic has been emitting some kind of noxious fume (occurs only when the engine is running.)  It resulted in my husband going to the emergency room with a number of symptoms including nausea, numbness, faint, etc.  The ruled out carbon monoxide poisoining, but could not determine the source.
My husband continues to experience intermittent symptoms and I have also one-time suffered this after a short trip as has one other passenger on a four hour trip with him.

We’ve taken it into Westborough 4 times to determine what the problem is.  Despite dedicated and good effort by the team there, it remains unresolved.   They have not been able to replicate the problem.   I just learned from the corporate office that a Honda Field REp would be the next step so I’ve left a message with Rich to set this up.

At this point, we need to speed up the work.  If we DO have to get another car, I would like to work with someone that handles sales and service so that we can somehow negotiate a solution that recognizes the frustration and problem that this car has caused.  I also think Honda would seek to be aware of this problem for their own manufacturing process.

Please advise.  I do want to stress that the team has been very professional and helpful, but now I think we are all at an impass.

Thank You – Heather

Dear Herb Chambers,
I am always amazed by the service in Herb Chambers Mini of Boston, the efficiency, the speed, even the way you maneuver multiple cars in and out of the little space you have… But this time, I want to praise –and thank- one person especially, Miraldo in the MINI department. He was not only able to swiftly accommodate several customers at once (impatiently stirring at him while he was helping someone else) but never lost good manners and his unmatched joy of working there.  I hope you will recognize his splendid service skills and agility (he does not walk, he runs!) Malgorzata

1/13/06

To Whom It May Concern,

This past weekend I purchased a Certified 2006 A6. I traded in a 2001 A6.Used Car Manager Matt Nichols handled all the details concerning what my car was worth. It was up front and professional. No games or pressure to buy. I was treated with the utmost respect. It was a real pleasure to make this purchase. He had Sales Consultant Jason Grzesik handle my financing and when I picked up the car ALL of the cars’ options were explained in detail. Both men were total professionals and are assets to your company.

Sincerely,
Bob

1/13/09

I have been driving my new Hyundai Accent for about three weeks now and let me just say I have never been so happy!! I purchased my brand new 09 Accent with help from Stan and Rusty who were just great. They took the time to look at cars in my price range and explain everything thoroughly never making me feel pressured or rushed. I went in looking for a used car and ended up walking out with an 09 model and feeling one hundred percent confident.

Even when signing all those papers in the office, the guys made me feel completely at ease. Dan explained everything that I was signing and answered all of my questions without hesitation. It can be intimidating for someone who is purchasing their first car!

In all, I would come back to Herb Chambers and plan on it when I purchase my next vehicle. Thank you to you and your employees!

Mr. Chamber I just wanted to drop a quick note about the sales experience I had with my Smart Car. Mark Dupee, Umer Iqbal,and Steve Baker made my experience stellar! You should be proud to employ them all, as they represent your excellent reputation.Thank You’s to all involved! and Thank You for the obvious great customer service training you have dispensed! Andrew

PS If you are looking for a Plumber who holds the same high standards as you, I am at your service.