Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

9/15/08

The service manager from Herb Chambers Honda of Seekonk made contact with both the client and Honda Corporation in regard to the issue with the locking mechanism in the CRV. Honda agreed to cover 70% of the repair and the client agreed to pay the remaining 30%, as they were no longer covered under the manufactures warranty. Herb Chambers Honda of Seekonk performed the necessary repairs.

Good Morning,

I lease a 2007 CRV from you. I absolutely love it and, to date, have been most satisfied with everything about the dealership. My vehicle has 50,000 miles on it (proves that I love it) and I plan to purchase it at the end of my lease in October 2009. I’m also thinking about purchasing a SmartCar at that time as well.

Now for my problem. The driver’s door lock and passenger door lock on the driver’s side have ceased functioning automatically. About five weeks ago it started. While driving, I could hear the locks click (as though locking) every so often. It got progressively worse to the point where now, even though I’ve manually locked both doors, the clicking sound goes off each time I brake and/or accelerate. The rear door lock also sounds like a machine gun in rapid fire whenever I brake or accelerate. I’ve called the dealer to ask if it would be covered under warranty and was told “no”. My brother-in-law, who is also a Herb Chambers customer and self-employed auto mechanic spoke to Tim at the dealership and asked him about my locks on my behalf. He was told that they couldn’t do anything at the dealership. I can fully understand anything having to do with the mechanics of driving being void after 36,000 miles or three years but really, what does the door locking system have to do with how many miles I’ve driven? Also, I am almost always alone in the car so it’s not like I have passengers who are using the locks. I would appreciate it if you at Herb Chambers corporate offices would consider repairing these for me under warranty. I was told it would be $350 per lock and quite honestly, I cannot afford that for a two year old car. Please take this matter under consideration and get back to me at your convenience. Until then, I remain under rapid fire.

Sincerely,

Noelle

I’d writing to tell you how IMPRESSED I am with your Service Department at your Chevrolet dealer in Danvers! I have NEVER been treated so well at a dealership. I’ve spoken to many people there from the Service Manager down to the Technician. ALL of them treated me so very well. I called GM and told them how happy I am with your dealership. I hope that makes a difference. I will be in the market for a new car soon, trading up from my 2006 to a 2009 and you will absolutely have my business. I’ve been treated so badly from the other dealerships around the area that I went to Penske Chevrolet, where my ex-husband is a Technician, in PA, to buy my car. I didn’t want to deal with anyone in the area. I wasn’t aware your dealership was there until 2 weeks ago when I picked my boss up from Herb Chambers Dodge across the street and saw it. I am truly amazed at the all-around service from you dealership. KEEP UP THE GREAT WORK!!! I have and will highly recommend your business to everyone I know. Thank you!
Sincerely – Heather

9/5/08

Vadim, general manager of Audi Burlington, contacted this customer and made arrangements to have the repairs completed the following day. Because of the inconvenience and delay in service, arrangements were made to have his vehicle picked-up, dropped off and a loaner car provided while the service was completed.

I just got back from a service appointment that was a little disappointing. I called 2 weeks ago for the appointment and explanied that it was the sun roof switch. After thay looked at the car, they came down about an hour later and said, “yup it’s the switch, we have to order one.” I own an S4 and know a little about cars. I was hoping they would have one in stock since I mentioned it and explained the symtoms in detail. I drive 50 minutes each way to get to your dealership, bypassing an Audi dealer much closer, and do so becuase the service was good when it was Pass and Weisz. I must now come back and lose another morning for this simple repair.

Secondly, when asked if I would like the car washed, I replied yes. When I got to the car, it was obvious that it was just dusted off. Half the roof and hood was still dirty with road dust and the car was not dripping any water.

Just thought someone would want to know. I’m sure you will address it, and I haven’t given up.

Thanks,

Gary